Memorial Hermann The Woodlands Sleep Center

Beyond the complete lack of organization of the billing system and representatives (which will be mentioned later in the review), the actual sleep study itself did not go well. My techs were kind but disorganized. I had to explain twice (to each tech separately) that I was not there for CPAP testing but rather a polysomnography diagnostic test and then wait each time for them to confirm that. I had to call twice to get hooked up to my machine. The bed was uncomfortable, lots of light coming from the doorway, and very little sound proofing - you could hear a chair rolling back and forth, doors slamming, and talking. The set up with the wires was not great either and took longer than I was told to expect as they were left tangled in a box. The results you receive from this study are subpar compared to other facilities. You will NOT receive all the information from your monitors. I was specifically interested in the monitors around my mouth because of suspected bruxism. None of this information is available to me despite me paying over 1k out of pocket for this test. If I were to have another study, I would find a facility that can provide me with all the information gathered. This facility is simply lacking in every way. Regarding billing and payment, no one would tell me how much I was supposed to be paying for my overnight diagnostic study. They told me to wait a few days until their new system switches over. I called back and was told I would not need to pay anything. I knew this was wrong. Several calls later and days later I'm told it's over 1k and when I inquired if that would be the final bill, I was told yes and that I would not be paying for the service upfront but would be billed afterwards. Imagine my surprise when I arrived to the facility and am told I have to pay upfront. I paid and received a receipt but no bill or paperwork detailing the procedure. Staff told me to call day shift to get the itemized bill. I did just that. I was then told to call hospital billing. Hospital billing told me the account number on my receipt from the sleep center did not exist in their system. I was transferred to professional billing who told me they had no account for me. Then transferred back to hospital billing who then gave me a phone number. I called that number and it's no longer in service. I called the sleep lab back and am given the run around again. Ultimately it took them two months to finalize my bill and submit it to insurance.

Angela called me regarding a complaint and she handled it very efficiently. She was personable and professional. This girl is awesome!

After a few bumps in the road, they did a great job.