Pulmonary and Critical Care Consultants

New patient. Saw Dr. Sen at UVMC office. Dr. Sen was very professional, discussed my health history and current symptoms, discussed results of spirometry and involved me in treatment plan. Staff was exemplary, kind & helpful. Very happy I found my way to this practice.

Dr Dallal is great. He listens and makes changes in therapy accordingly. Messages are conveyed from the front desk to the nursing staff and call backs are in a reasonable time.

Went because I suspected I may have sleep apnea. Did a home sleep study and was referred to have another one done at the hospital. After my study was completed, went to the office for my scheduled follow-up to review my results. The nurse practitioner (Christy Mcguire) comes in with the wrong results from my at home study. Told her I already knew about them and needed the results for my hospital study I just did the prior week. The results of that study had not been "read" yet but she assured me they would call later that day once they were read. I wait a week and no one calls me. I call two times stating someone was going to call me with my results. Finally spoke briefly with a nurse who just says my results say I don't have sleep apnea but that she would leave a note for the nurse practitioner to call me and explain all the details. No one calls me. I was charged a co-pay of $25 for a nothing visit. Then they call me and try to schedule me in for another appointment to review my results. No thanks. I'll call and get a copy of my results and call it a day.

I'd rather build a spaceship to pluto with my teeth than talk to whoever I did to try and schedule an appointment. If that's their quality at first point of contact. I for sure don't want them managing my health.

This office is difficult to coordinate appointments with by having separate schedulers with repeated family emergencies and what I am assuming is designated days off. The phone prompt is an issue because leaves it you on a loop until someone finally answers, never got an option to leave a message, they don’t call back when they specifically asked for a time to call, and when you finally get thru again returning their call that one specific scheduler is off again. Ended up requesting referral be sent elsewhere after weeks of phone tag and 7 days of that scheduler not calling me back. System could use some improvement or else they’ll keep losing referrals.