Baylor Scott & White Round Rock Sleep

Doctors are amazing - super professional and friendly, always make us feel comfortable about our pregnancy process. But some of the staff taking care of the scheduling process never fail to surprise us with their incompetence. It doesn’t seem that hard to call someone back, to schedule an urgent appointment (for 3 weeks). And yet, they can’t even do that, so now we have to drive for 40 minutes to make an appointment in person with someone annoyed at us for bringing it up (Samantha). Like come on! Think about it - this is 100% gonna be one of the first jobs in the medical field to be replaced with AI. The least I would expect from you is to try a little. Recommend this place because of the doctors, but make sure you make an appointment in person or through the website/automation systems.

Decent doctors - Joseph and Madeline are amazing! However, people (Samantha M!!!) who are responsible for scheduling are the worst, can’t wait for her to be replaced by AI! She couldn’t call me back for 20 days (5 attempts on my end) to schedule an appointment with the doctors. She's been receiving emails from representatives asking her to call me back, and she never did! So if you want to schedule an appointment with your preferred doctor, I recommend going in person!

Not satisfied with my initial pre-natal visits. I expected to meet my OBGYN right away. Instead I was required to go through 3 different appointments before meeting a doctor and was refused an appointment. First appointment was to confirm the pregnancy (as if the 10 positive pee sticks weren’t enough) a second to go over what to expect during pregnancy (this is my second child, I know what to expect) a third to go over insurance (I work in the insurance industry, I know how it works) it wouldn’t be until the 4th appointment that I would finally meet the doctor. After I expressed the intake & billing appointments were unnecessary and cancelled, I showed up to the 4th appointment to meet my doctor. However, upon arrival I was told my appointment was cancelled (without my knowledge) They refused to schedule the appointment with a doctor until I completed the other appointments. Seems more like they were trying to get money out of the insurance company rather than caring for their patient.

If I could give this place a zero, I would. Do NOT go here if you are looking for competent and compassionate care. I went in for my initial appointment for my pregnancy. When I did, the NP could not find my uterus and called in a tech. That's fine, I get it, and they saw I was 5 weeks along and scheduled me for my vitality appointment two weeks later. I go in for my appointment, the NP can't find my uterus again, and we go see the tech. We find the baby and see the heartbeat, then they let me know I have a bicornual uterus, but that that is not uncommon and okay for the baby and me. After my husband and I are done and ready to leave, the NP talks to the doctor, who we never saw, and now says that the doctor thinks I have a bicornuate ectopic pregnancy and that I need to see a specialist in Temple on Thursday. As the NP is giving us this awful news, we are interrupted by a nurse who says the doctor needs to see her. We leave, get home, and I'm in tears. As my husband and I get home, they call us to say it's actually an emergency and we need to go to the ER in Temple. Terrified, we go. After spending 7 hours in the ER, they send us up to OB. I will spare the rest of the details, but the Temple team says they don't see anything wrong me me or baby based on a normal ultrasound, but to keep the appointment for Thursday. Feeling better, my husband and I go home and wait for Thursday. We see the specialist and they say the same thing as the Temple OB - nothing is wrong with me or baby and they did not understand how the Round Rock team jumped to such a catastrophic conclusion. All this to say, they also never called me to follow up about anything. I will not be returning and I encourage any terrified first-time to avoid this clinic.

I had an appointment with Dr. Jordan Pleitz as I was experiencing tremendous ear pain. He got me in his schedule so quick. He and the ENT staff are all so kind and made my experience the best. He helped ease my stress and alleviate the pain I was experiencing. They were through but gave me much needed relief I was in and out in no time! This team is amazing!!