Provident Hospital Sleep Center

This is disappointing and sad of this hospital. This hospital has a history and it should be still above its criteria. F I rst black hospital and school. Built by Dr. Hale Williams and others who was with him . This is terrible and degrading how ancestors passed on a legacy. That can still be working than being dismantle. Terrible how history being erased and never be glorified at its peak.

I was recently admitted to this hospital. I received very good Care and the staff was very kind and friendly. The facility was clean and the doctors were knowledgeable and personable.

Had my first surgery yesterday. It went very good, this hospital is very clean. The staff was kind! I arrived at 5:30am and they started IMMEDIATELY getting me prepared. By 11 o clock i was on my home. IV was done swiftly, I have rolling vines and they only poked me TWICE, missed the first one but went to throw the needle away and came back with a new one and said I gotchu this time. Everything was really easy. Im in lil to no pain, I was very nervous. Just great Job Guys. This hospital gets 5 stars from me! Thank you and great job again guys!

My mother and I recently visited this facility. Her primary care staff was polite and spent the right amount of time with her, which we appreciated. However, when she went to get her blood drawn downstairs, the experience was disappointing due to poor communication. After signing in, we sat down, but the phlebotomist didn't acknowledge anyone waiting for about 20 minutes. Eventually, someone informed us that she needed to check in at the front desk. I understand that staffing can be an issue, but the lack of communication was frustrating and should be improved.

Provident Hospital ER is always understaffed and a poorly ran hospital; starting from the moment you step into the door. Perception and first impression are key elements with an initial entry into any Emergency Room; it contributes increase patient satisfaction, improved patient engagement, reduce anxiety and stress, and a stronger reputation/trust for the hospital. The hospital still doesn't have functional air conditioning for the patients and staff. I thought a/c was a crucial and fundamental role for air quality, infection control, and conducive to patient recovery and staff well-being. I’ve had several encounters, in past visits with "Kate" who seemingly ran the show in the ER. She has been working at Provident for some time and still displays; a constituency with a rude and unprofessional etiquette. I couldn't believe how nurse "Kate" spoke to my grandmother and other staff members. What standards are these Healthcare Professionals being held accountable for? When my grandmother and I was finally taken to the exam room of the ER, it was clearly they didn’t have enough staff working. We could hear nurses constantly complaining about being "Short Staffed" “No Lunch Breaks” in a very small proximity of our room. We also could hear background chatter about how no one does anything to help, union issues/policies, and how the staff works without decent lunch breaks. It is reflective when an Emergency Room is severely understaffed and hot/humid; it causes unnecessary long wait times, agitation with patients, and burnout among staff. When patients are being subjected to sit in the ER with unfavorable and uncomfortable conditions it creates a hostile environment. It’s not fair that patients are left to deal with ignorant/rude staff members who are obviously burnt out for over 7+ hours; this environment creates unnecessary tension with patients. When you are also dealing with some staff members who are very mean and condescending to patients; it can provoke tension, violence, and physical altercations in the waiting area. This was a very scary scene for my geriatric grandmother to have witnessed. These consistent issues trickle down from poor management and leadership within Provident Emergency Room.