Cleveland Clinic Mercy Sleep Center

Had a procedure in the Radiology Department. This was the first time being in this hospital me being in the local community for 25 years. Everybody was very helpful and kind - the security guard I spoke with, the Reception Desk staff who gave me directions and the Check-in person who got me checked in for Radiology. The members of the Radiology staff I interacted with were helpful, kind and proficient at their tasks. I walked out after my CT scan with a smile on my face saying that was A-OK, and was a better experience than what I thought I was going to anticipate. I was pleased with the staff and of the Radiology Department in general. They did a good proficient job. This hospital was the first hospital in the Canton area and has a tradition. Cleveland Clinic will now positively restore that tradition back to the community. And parking in the covered garage was free. Thank you TM hospital.

My stay at this hospital was marked by a series of deeply frustrating issues. While some staff members were adequate, others were unnecessarily rough during routine procedures, such as blood draws. One instance involved a staff member, Jarrod, who was excessively forceful during a nasal procedure, causing me significant pain and distress. The situation was further compounded by my assigned roommate, whose constant and loud phone conversations, often on speakerphone, disrupted my rest and exacerbated my pain. Despite my repeated requests to the nursing staff for intervention, they dismissed my concerns, citing cultural differences and claiming an inability to address the noise levels. This was particularly disheartening as it directly interfered with a scheduled telehealth appointment, forcing its postponement. Moreover, the slow response to call button requests left me in prolonged pain and discomfort. Upon discharge, my concerns about persistent nausea were ignored, and I was surprisingly not prescribed any anti-nausea medication. Due to them, not listening to me when I had told them several times I do not take certain medications and listening to the one medication. I am allergic to. They then added one other medication on there that I never mentioned being allergic to nor did they even ask they just brought it up several times inaccurate medication records and confusion regarding my allergies, requiring multiple corrections to the medical staff. Overall, my experience at the hospital was characterized by a lack of consideration for my well-being and a failure to address my medical needs adequately, leading to significant frustration and distress."

I am being treated by pain management. The Dr. and the nurse staff are very professional and explain everything. However, appointments are a joke. Double booking and other unexplained booking habits have caused my scheduled procedure to be rescheduled twice. The first appointment for the nerve burning was scheduled months in advance. Then without warning the receptionist said due to some problem she wouldn't even explain to me ( or the Dr. himself) my appointment time had been given away! I never heard of such a thing! She then made an appointment for me for the following week. Another week of suffering agonizing pain. Now she called an said she had double booked for that appointment ( which she is not supposed to do) and had to cancel my appointment again. She said due to a cancelation she could get me scheduled 8 days after that. My husband has a therapy appointment that day. Otherwise, she can't get me in until the end of January. This is mid-November. The Dr. wanted to do this procedure 2 weeks after the last trial procedure which would have been a week ago, 1 week before the 1st canceled appointment Yesterday I received an approval letter from Medicare approving the burning procedure. The letter listed the date the procedure was to be done as December 4. They told Medicare weeks ago that they were rescheduling the appointment but only let me know today. She told me they had a cancelation so they could get me in on the 4th. Due to the incompetence of the scheduling staff, I don't know when or if I will ever get the procedure done. Meanwhile, I suffer pain 24/7 from severe end stage degenerative disc disease. Very poor way to run a business!

Mercy Hospital ED nurse was so rude. My mother had been in a room for an hour and know one came to check on her. She asked a nurse walking by with other nurses and the nurse got rude and nasty. The nurse has such a BIG Ego and Attitude like how dare anyone ask her a question. Reported her and the lady that took the report said she witnessed the incident and she took the nurse side.

The worst ER and hospitalization I would not recommend this hospital to family or friends, sad because I am an RN that use to work at this hospital 13 years ago. Mercy was an amazing hospital. When I get to the hospital the lobby is empty, but they have no beds. The staff started an IV, drew blood, and give me Zofran to help with nausea then send me back to the lobby. I sat in the lobby for an hour before CT came to get me. I came in with nausea, vomiting, and abdominal pain. Later admitted for SBO after I sat in the lobby for almost 4 hours. When they came for the CT I was never offered a wheelchair even though I was having abdominal pain. I had to walk halfway across the hospital to CT. They were unable to give me pain medication because I didn’t have a room. After the CT they returned me to the ER lobby. A few minutes later they said they need to redraw my blood so I walk back again to get my blood redrawn then back to the lobby. About 15 minutes later 2 nurses came back out to ER lobby to redraw my blood and take my vitals in the lobby which I am almost positive is a HIPAA violation considering they had to verify my name and birthdate to draw my blood in the lobby. Then registration asks me to walk back to verify insurance. Finally they have a room almost 4 hours later and the Zofran is beginning to wear off and I am still dealing with the pain. Once in the ER room I was freezing but never offered a blanket or a emesis basin. I started vomiting in the trash can, they take forever to answer call lights. I finally get admitted to a room in the hospital. Started on clear liquids and then increased to full diet, the food was horrible down to the packaged jello, and my cream of wheat you could dump upside down and it would not come. That was a $21,000 visit that the insurance company shouldn’t have to pay.