Lung and Sleep Institute, LLC

The office staff and Michelle Diaz are amazing. The one star is for the manager Nadia. She is the rudest and most unprofessional individual I have ever come in contact with in "management." She called to tell me that what I was scheduled for they do not service even though when I scheduled I thoroughly explained what I was coming in for. Instead of even letting me try to talk or even ask a simple question she just basically scolded me like a child, yelling at me on the phone and told me I was wasting her time and hung up on me. I have never in my life been talked to like this before and her staff should've never let me schedule this in the 1st place. Train your staff Nadia! Hopefully you dont treat them this way either !!! Fortunately the staff doesn't reflect their poor management.

Saw Ms. Diaz for some issues I have been having. She took me very seriously, really put the puzzle pieces together to offer suggestions, testing, and treatment options based off what she thought it was while waiting for some test results. She is very respectful, and I appreciated her bedside manner as well!

****UPDATE: The staff and the practitioner that worked with me was great. Everyone was very nice and I felt the doctor really listened to me. I can see the passion she has for this field and it made me feel even more comfortable that she was genuinely concerned and came up with an amazing treatment plan. I never realized how much my asthma would affect my life and career after meeting with Practitioner Diaz, I see now how importance it is to have someone like her on my side. I still left 1 star off because the new patient thing is weird, but the staff and the practice was overall great and will be going back. ****ORIGINAL REVIEW: Never heard of new patients having to make a portal first, then WAIT for almost 3-4 days (72hrs) for someone to reach you to book an appointment. This is very inconvenient for the patient, poor customer service, And 100% NOT new patient friendly for people interested in coming to this facility. When people call they expect to speak with an actual person so that questions can be asked before booking. The phone line doesn’t even have the option for new patients to speak with someone about their questions before booking. There is a couple of other red flags, but I think I’ll stop here with the info. Haven’t even met or seen the doctor and staff yet and I’m already put off. Very disappointing to say the least.

I have been treating with Dr. Omais for a number of years now. He is thorough, knowledgeable, patient and easy to understand. He shows sincere care and concern for his patients. I would highly recommend him to anyone in my family or to my friends. His staff is wonderful.

This was my first visit. The staff were truly friendly and courteous and were efficient at their job. Doc. Omais was very thorough and communicated very well. He is very approachable and amiable person. He listens to and answers questions. He filled in the blanks where maybe I wasn’t so thorough with my own inquiry so that I could fully understand my health issue. I am convinced that he is very competent and l left with a feeling of confidence that he can help me as well, if not better than, anyone in his field.