UH Geauga Health Center One

My father came in to UH in Ravenna for dementia and he was giving immediate care. The staff was great and friendly.very helpful.he was giving a room, was there for a week And sent to a great nursing facility in streetsboro. Thank you UH Ravenna! GOD BLESS 🙏

This was hands down the WORST EMERGENCY ROOM I have ever been to. From start to finish, the experience was absolutely unacceptable. The wait times were unbelievably long, it felt like I was completely forgotten about. The staff seemed disorganized, and no one communicated what was going on or how much longer it would take to be seen. The condition of the hospital was shocking. There was human feces on the floor from a leaking colostomy bag that no one seemed in a hurry to clean up. It was filthy and unsanitary, and honestly, I was disgusted that a medical facility could be in that kind of state. The staff treated patients with little to no respect. I felt ignored, dismissed, and completely dehumanized. One of the ER doctors was particularly rude and unprofessional. He was condescending, arrogant, and had no compassion whatsoever. As a young woman, I felt talked down to and mansplained every time I tried to explain what was wrong. He didn’t listen to a single thing I said, just assumed he knew better, and brushed off my concerns. What made everything worse was how little they seemed to care about anyone’s pain or urgency. People were clearly suffering, and the staff acted like it didn’t matter. There was no sense of empathy or urgency, just cold indifference. This was without a doubt the worst emergency room experience ever. I wouldn’t recommend this hospital to anyone. Go literally anywhere else if you want to be treated with basic respect, cleanliness, and actual medical care. No one deserves to be treated the way I was here.

One of the most HORRIFIC experiences of my life. My 82-year-old mother was admitted to the hospital after visiting their ER based on finding a significantly large blood clot. Here is what should be of the utmost importance in what I am about to say, she has dementia with likely Alzheimer's pending upcoming test results. The staff was made aware of this, as well as common behavioral patterns and the fact that I have POA and need to be advised on her well-being. Well, this did not happen. In fact, they discharged her without notifying me in advance. In fact, they arranged transport to a rehabilitation facility without providing me with that timeline until after it was scheduled, in motion, and I was three hours away. When my wife and I found her at the rehabilitation facility, her eyes were nearly swollen shut from crying. She was scared beyond what any person should be, let alone an 82-year-old in her medical and cognitive condition. She repeatedly yelled out, "You found me. You found me" as she clenched my hands and cried. During her five days stay there were many moments that justified their 2.3 Google rating. I had no idea that 2.3 would prove out to be a generous, over inflated rating. Those who handled this transport and discharge, and I will not name names, they should be ashamed and take this as a learning experience to either do better or do something else. I hope they never have to be on the receiving end of this experience. I can forgive but I will never forget.

On Sept 6, my husband severely broke his tibia and fibula, with the bone nearly breaking through the skin. He was sent via ambulance to the Portage location, where we arrived and were placed in a room. For 45 minutes, my husband was left in excruciating pain without any pain medication. The nurse, Leanne, who was incredibly unfriendly, insisted that she could not administer anything without approval. I asked how we could get that approval, and she said it required a physician’s signature, which was apparently impossible to obtain because they couldn’t locate the attending physician or nurse practitioner. My husband was left to suffer, hyperventilating, sweating, and writhing in pain while I had to chase down staff just to get someone to sign off on something as simple as pain relief. I understand that things get busy, but this was beyond unacceptable. Eventually, a doctor from a different department helped get him seen, and we were informed that he would need surgery, which could not be performed at Portage. They then told us he would be transferred to the Cleveland Main Campus. We live in Kent, and while I asked if we could be transferred to a different hospital (Akron), the doctors insisted that we stay at UH Cleveland for faster care, promising that he would be transferred at 12:30 AM. They didn’t show up until 2:30 AM, and he arrived in Cleveland around 3:30 AM. Once at Cleveland, the lack of communication and disorganization only worsened. My husband was placed in the trauma unit, and I spent the next few hours asking questions and trying to get updates, but every time I asked for status or clarification on his condition (including if his shoulder needed surgery), I was told "your surgeon would have that information" — from multiple staff members. No one provided us with updates; I had to seek out every piece of information myself. After hours of waiting, he was finally taken to Pre-op. After his surgery, the lack of communication continued. We were told we’d have to wait for a bed in recovery since they were all full. We waited over 4 hours, with no updates unless I asked for them. It was a completely impersonal and automated system. We were told nothing about his condition post-surgery until I finally tracked down a nurse who informed me that shoulder surgery was not necessary after all. Additionally, I was told by the nurse that decisions about his discharge were “up to trauma,” which contradicted what I had been told earlier, where the surgeon confirmed my husband would be going home after surgery if there were no complications. After waiting yet another 1.5 hours because the room had not been cleaned (turns out the person cleaning had left midway through), he finally got into a room at 10:00 PM. The next morning, my husband discovered through his chart that his shoulder injury was a dislocation, not a fracture. No one had communicated this to us. To top it all off, physical therapy came in to evaluate him but aborted the session due to concerns about his blood pressure — though later, the doctor dismissed the blood pressure issue and insisted physical therapy was still needed. There was also the disturbing atmosphere of the hospital — it was like walking through a horror movie. The hallways resembled something out of Mysteries of the Abandoned, with no lighting, flickering exit signs, and a general feeling of disrepair. It’s difficult to feel confident in your care when you're navigating through such an eerie environment. For those considering care at University Hospitals, please think twice. If it weren’t for the few nurses who actually showed care and effort, I would have known nothing about my husband’s condition. This experience has left me incredibly disillusioned, and I’ll be seeking care elsewhere for the future.

This review is only for radiology. I had a PET scan done here and Brad and David were outstanding. It's been a traumatic year for multiple reasons, but they both kept a close eye on me. When I got to the machine area, David walked me all around the apparatus and explained every little detail. He gave me a warm blanket and talked me through anxiety. He stayed in close contact throughout the procedure. Immediately upon finishing Brad was there to walk me back, making sure I got to where I needed to go next, and both of them were there to make getting off the table a breeze. I am not easily impressed with medicine these days, but going forward I will always check to see if further testing can be done here first. Thank you to both and especially David, who treated me like one of his own family members. His kindness and compassion were very much needed during a rough time.