SleepOne Healthcare Services, LLC is an AASM-accredited sleep center located in San Antonio, TX. The clinic specializes in durable medical equipment (DME), home sleep testing, and sleep medicine consultation. Patients can receive expert care for insomnia and obstructive sleep apnea (OSA).
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Verified patient experiences
Every step of my appointment was met with super efficient professionalism and courtesy. No one likes to spend an hour in a medical office, and I was there, had all my questions answered and next appointments printed out and in my had in less than twenty total minutes. Very nice, very pleasant and very happy to be in and out so quickly!
Dr. Wooley was extremely professional, very down to earth, very thorough, included me in discussions concerning my issues and did not rush in and then rush out. He took time to get to know my symptoms and concerns. So happy to have been sent to him and thankful for all his help.
Dr Wooly is outstanding! Very pleased with his overall concern for me as a person first then as his patient. 10 on a 10 point scale. Staff are also caring and kind. Seem to care about me as a person. All were willing to work with me. Appointment times at least for me are on time. Don't have to wait for an hour beyond my actual appointment scheduled time. Pleased! Gerry
I was given different information on the day of the diagnosis (mild sleep apnea) to the day I was called for an appointment to be fitted for a cpap. I met my deductible so I was told by the office helper, after speaking to the physician assistant, that all I pay is $25 and the machine is mine. Then, 2 weeks later, I was called by the cpap dept and was given brand new information about having to pay 4 installments of 10%. But, since the 4th installment rolled into the new year, I would have to meet my deductible of $1000! I called the office manager about the conflicting information. He said he knew nothing about owning a machine for $25. The insurance company wants billing to occur in 4 installments. If I would have come in September then I wouldn't have run into this issue. It would have costed $162. What's unusual is that I did call in September and was initially given an appointment for December! After a couple of successful calls I changed my appointment from 10/28, then to 10/2. Furthermore, after speaking to the office manager, I then called my insurance company and they proceded to tell me that they do NOT require a '4 installments plan'. They just work with how they are presented the bill. They said they can conference with Sleepone and discuss this so I can buy the machine outright. But today the office manager told me they don't sell the machines, they only rent. When I tried to tell the office manager that the office girl told me it was mine to own, he said he didn't want to argue with me and that they don't sell, they only rent. And '4 installments' is the only way they handle their cpap transactions. He offered to give me my prescription if I could find somewhere else that would accept it. I thanked him and just hung up out of frustration. I was so excited to be diagnosed and to soon be able to start using the machine and get some restful sleep and hopefully become more energized. I'm truly disappointed with this bait and switch routine.
Dr. Schenk and his staff were very helpful and extremely nice. I didn't know what to expect from my first appointment but I was very impressed with them. Highly recommended.