Iowa Sleep Disorders Center

TERRIBLE EXPERIENCE with BILLING. My husband and I have been patients for a long time. We go to our appointments together. Like SAME ROOM THE WHOLE TIME together. I was billed almost TWICE as much. When I called to ask, I got an answer that I was more medically complex. I'm 8 days older than my husband, and we were in the room together. How on earth does that justify billing me twice as much?! I asked for a more detailed explanation, that I never received. Then today, while I'm holding payment to receive an explanation I get a phone call threatening me to be sent to collections if I don't pay. So now my bill is paid, but I'm leaving this review and finding a different doctor in the future. DO NOT GO HERE.

Ok so let me start this by saying I NEVER leave negative reviews, it’s not in my nature to be negative, and even though I’d probably give them 1 star in the moment, I’m giving two because of the few good moments. I’ve been a patient here for a little over a year and a half maybe, I went through the over night/all day sleep study, got my diagnosis, and was prescribed medication… all of that was easy peasy. At first I had trouble having my script refilled due to the nation shortage a while back, and then due to having a psychiatrist that prescribed the same medication at a different dosage and having pharmacies get confused. Jessica- was wonderful at first, I thought I’d finally found a provider who got me! We tweaked my script, we chatted about my diagnosis and the fact that she thought it was slightly different than what Dr. Zorn had initially suggested. Jessica also requested to take over both of my prescriptions (hers and my psychiatrists) to make calling in refills easier since by this point they were the same dosages just taken at different times. Fast forward and over the last 6 months or more I’ve continually had to wait 5+ days without medication for her to call in my refills, once with her not wanting to call it in because In a desperate attempt to not be without medication that keeps me awake and helps me focus, I called my psychiatrist to call it in after going without for a few days. One time I even had to go about 10 days without. This most recent attempt to have her refill my medication, I called before I ran out of my morning dose even though I was out of my afternoon, so that I at least had 3 business days worth to give her time to refill it. I had to call multiple times (called on Feb 24th to refill and then everyday or every other day from March 3-March 14) on about the 7th day I was finally told that Jessica would not refill my prescription because I had too many rescheduled appointments (I had two, one due to my entire family being sick and the second due to one of the snow storms, there is a 3rd rescheduled appointment but that was requested by her and not by me) I was told by another provider that according to the law, I was only needed to be seen in person once a year to have that medication refilled. Keep in mind that not only is Jessica responsible for my narcolepsy medication but she also took over my ADHD medication so refusing to refill it or even communicate with me about anything has caused me to literally not be able to drive past a certain time in the day when the sleepiness is at its worst and as a mom of 4 I need to be able to get my kids from point A to point B. Thankfully my psychiatrist was more than happy to take back my prescription so that I at least had part of my daily medication. The lack of communication and the fact that had I not called daily I would never know where I stood as far as her refusing to refill my script. It should not take a provider over a week to refill a prescription that people need to operate on a daily basis. I should not have to feel like a nuisance because I’m calling daily and leaving voicemails that may or may not be responded to but the lack of communication is the biggest deal breaker, leaving your patient in an uncertain mindset every single time I need refills, having to go cold turkey for days is ridiculous and honestly just harmful. A year ago I would have recommended Jessica to anyone who would listen, today I’m leaving my first ever negative review.

I was put on a new med for rls at a recent appt. with Jessica, NP. Gabapentin, it turns out is very tricky to get correct dosing and the first night on it I had lots of rls and little sleep. I called with dosing questions and I was not answered until Thursday afternoon by a nurse leaving a message that was unclear and made no sense compared to the things Jessica had told me in the face to face. Terrible patient care. My pharmacist helped me more than Iowa Sleep. I'm transferring my care to Mercy Sleep in Clive. I would NOT RECOMMEND Iowa Sleep if you want good patient care and accessibility to your questions.

Couldn’t even have the decency to call the patient’s mother to tell me my daughter’s sleep study was canceled! They no longer except our insurance, crazy! Why send us on and get a Prior authorization from our insurance to do this then cancel? I toke my daughter off a long wait list to be seen her much faster to only mess up everything!

I honestly do not understand all the bad reviews for this place, hence why I am giving one of my rare reviews. Everyone was extremely nice and down to earth. They were even super excited for my soon-to-be first child despite this being my first interaction with them (I believe the nurse's name was Rachel, but don't quote me - terrible with names). In any case, the aforementioned nurse, doc, and receptionist were extremely adaptative to a last minute appointment change. They likewise were astute in explaining my situation and any questions I had. If this place had not been out of my network, I would definitely consider continuing here for my future sleep needs.