Capital Health Specialty Practices - Newtown

Another Capital Health office that doesn’t answer the phone or return voicemails. After trying to get through a few times I quickly moved on to another provider. I’ve had the same experience with Capital Health primary care and other specialists.

Terrible practice with no care for patients. Don't bother coming here, you will never be able to get an appointment and if you do it will be for a year later

Call to reschedule an appointment from April told me only for September which is fine but she was so rude and raised her voice on the phone when asking for my information and after all the appointment was set up I said thank you have a good day she hang up on me pretty loud in the middle of me saying Thank you to bad I didn't get her name it's horrible having people working in the health care department that are so rude to patients.

My daughter had 3 appointments at this office. On our way to third appointment we were stuck in traffic due to heavy rain and when we arrived at the office we found out that our appointment had been cancelled. We arrived 17 minutes past the scheduled hour, i.e. 2 minutes past the (new to me) 15 minutes tolerance. 1 - I explained the situation although I was given little to no attention at the front desk. 2 - I volunteered to stay until the end of the afternoon and would be the last patient seen. 3 - I asked to talk with the Doctor. 4 - No luck. I should mention that on the 2 previous visits to this office we waited more than 15 minutes to be seen. Conclusion: I truly understand the need to commit with the scheduled times but I felt zero courtesy or willingness to listen or help.

Love Dr Hughes. No nonsense, knowledgeable MD with a warm caring demeanor. Casey at the Front Desk is great. Super friendly and accommodating every time I call. Can't wait until the office moves to Rt 130. Highly recommend!