Allina Clinic - New Ulm

I’ve had ongoing issues with billing and coding. Claims are frequently coded incorrectly, which leads to charges that should have been covered. It’s frustrating to have to call and fix errors that shouldn’t happen in the first place. This process needs to be more accurate and transparent for customers.

Horrible service! Moved to sleepy eye about 3 yrs ago! Started to continue care at new ulm medical center due to multiple conditions like fibromyalgia Chronic pain and other issues that have been brought up to multiple Dr's. Like having new symptoms, heart palpitations, continuous headaches, being dizzy on a daily basis amongst many other... because I have fibro, I've been told it's just that and I need to relax and I have anxiety or stress, to wich I referred to therapy. And I did! Begged them for test and not to just brush it under the rug, but Dr's refused as if they paid out of their own pocket. Recently after finally having one of the OB Dr's listen to one of my issues they agreed to proceed with surgery and while doing preop. I requested to be tested again because of a series of questions that could have risks if not taken in consideration during surgery. I was diagnosed with TB. Also have a stuff going on with heart and lungs, that had to be checked out before surgery! If I had not pushed for it, and asked for such surgery the test I needed would have never happened! I had asked 3 yr multiple Dr's to please do more testing and just got told no. Or it was all in my head and stress. Surgery has not happened. Keeps getting pushed because of their lack of professionalism, if I don't call they just don't get things moving! I understand Dr's are busy and stuff happens 24/7. I grew up with my mom being the director of the department of surgery in a much bigger city and hospital and she was a OBGYN too. But have never seen such negligence and incompetence.not just talking for myself but my kids too. Also the treatment you get when they think you are ignorant VS when you happen to mention your entire family is in the medical field changes drastically. And That should never be a thing!

I called for help scheduling an appointment...the receptionist lady (who was very nice) transferred me to a nurse, who scolded me for not calling the right place. I realize people have bad days, but there's no need to yell and scold at me for making a simple mistake. I'm never going to try and schedule an appointment here again.

The best care I've had in ever great nurses and Dr and it is good to go care one stop shop for all your healthcare needs

Went in today for severe back pains while being 37 weeks pregnant and the front desk lady decided to talk shit about me right infront of my boyfriend mind you that this is my first pregnancy! The labor and delivery nurses we’re fantastic and answered all my questions and concerns.