Mass Lung & Allergy Sleep Center is an AASM-accredited sleep center located in Worcester, MA. The clinic specializes in home sleep testing and sleep medicine consultation. Patients can receive expert care for insomnia, narcolepsy, and obstructive sleep apnea (OSA).
Google Reviews
Verified patient experiences
ZERO STARS Absolutely the worst office I’ve ever dealt with. I’ve been trying to reschedule my appointment after receiving a letter weeks ago saying my doctor has left the practice. I’ve left multiple voice messages and still haven’t received a single call back. The office is such a disaster that even the doctors are quitting. When I tried calling again, I was stuck on hold for five minutes listening to the worst on-hold music imaginable, only for someone to finally pick up, say “please hold,” and immediately put me right back on hold. Completely unacceptable
I've been going to MLA twice a year for over 15 years. I have never had any thing other than perfectly professional and exceptional service. Dr. Shaffer is always kind, attentive and thorough. I also see Diane and Marie for testing and they are likewise super professional and caring. I would not hesitate to recommend MLA for anyone needing their care.
I’m a patient in the Worcester office. My doctor left for another practice and I’m unable to retrieve my MSLT results. I continue to reach out to the office but they place me on hold for over 5 minutes. It shouldn’t be this difficult to obtain test results!
This is the place medical horror stories are made of. After finding MA L&A on my providers website, I made a sleep study appointment. THREE MONTH WAIT - and a week before my appointment they call to tell me they don’t take my out of state plan. I decide to pay cash for the study so I don’t have to wait even longer. I have the sleep study, am diagnosed with severe positional apnea and told my machine would arrivee in 2-4 weeks. TWO MONTHS LATER - Still no machine and no one at MA L&A can give me a solid answer on where the machine is. My quality of life has been totally impacted and I’m five months into this with no relief. This is with a “good” gold plan, too.
Had an appointment rescheduled on me without my approval. Arrived to my original appointment time and was told I'd have to reschedule. On another day I arrived a few minutes late to an appointment early in the day, had to wait in line, so by the time the secretary got to me I was told the doctor said I need to reschedule. I live 25 minutes away and this is now twice I've driven here to not be seen.