El Paso VA Sleep Center is an AASM-accredited sleep center located in El Paso, TX. The clinic specializes in home sleep testing, in-lab sleep testing (Polysomnography), and sleep medicine consultation. Patients can receive expert care for insomnia, narcolepsy, restless legs syndrome (RLS), sleep apnea, and sleepwalking (Somnambulism).
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Verified patient experiences
worsed va place in el pas to answed phone, downgrades all the effort v.a in el paso does for our veterans . suggest all unable to get through to contact the v.a mr riello
my experience was great here! registered tech Elizabeth was thorough in explaining each step of the process and she made me feel comfortable to ask any questions. When I needed help in the night she was responsive & happy to help. Thank you Elizabeth for being so kind and great at what you do!
Ridiculous. They are booked a month in advance which is understandable. I was able to fill out my sick vacation form and turn it in "5 weeks" prior to my exam. Two weeks prior they called me and said the physician won't be in that night and rescheduled me for an appointment two days later. This means they had availability sooner than what they gave me because only 2 days later compared to weeks was the first problem. I agreed and resubmited my sick vacation form. ON THE SAME-DAY they called me at 9am to tell me they have to reschedule me AGAIN!. I work a 12hr night shift so I had to adjust my sleep schedule to attend this appointment plus I had already signed TWO sick leave vacation forms. I cant just show up to work THE SAME SAY and say "oh just kidding" they moved it back again. Plus guess what they scheduled me again for 5 days later again they have availability but they choose to have poor plaining idk why this place has 4 plus stars... ontop of that the receptionist called me at 9 and asked if I had gotten a COVID test which NO ONE mentioned not even on the paper they email you said I had to get one prior too so she said thats why she was rescheduling me I said I wasn't informed she passed the phone to a coworker who then explained it was going to be an at home sleep study which doesn't make sense either why would I need a covid test is what I asked. The phone was passed back to the original receptionist who then told me a different story saying the physician wont be in thay day.
It would be quite beneficial to either email or even text service members before their appointment. Please keep in mind that some of our Service Members are not sleeping well at night and need gentle reminders with complete addresses. I am glad I took off work to be with my husband. He only had a link that did not give him information such as address, it just continued to spin. I drove and he finally found a number. Listen...please have someone analyze the way Service Members are contacted and receive information. Please and thank you.
Would give 0 stars if I could. My appointment was at 9am, I checked in about 8:35, multiple people came and left before I finally got up around 9:30 and asked about it. All I was doing was picking up the machine for the at home sleep study, which took all of about 10 minutes once I finally got called in. Just because we're Veterans doesn't mean we don't have things to do during our day. It's not just here at the sleep center it's all VA facilities. The VA has no regards for our time, we have things to be doing rather than sitting and waiting 30+ minutes after our scheduled time. Get it together.