Sleep Lab of Las Cruces

Absolutely disgusted with this office and how they have done with my husband's care. It is sickening.

I’ve been seeing Dr. Tuton for a while now, and I have nothing but good things to say about her care. She is knowledgeable, attentive, and genuinely seems to care about patients’ well-being. I always feel heard and respected during appointments, and the medical advice has been consistently helpful. Unfortunately, my experience with the office staff has not been nearly as positive. Similar to a previous review, they often come across as rude and unprofessional. However, I’ve noticed a stark contrast when it comes to billing—when it’s time to pay, the staff suddenly becomes friendly and helpful. It gives the impression that customer service only matters if money is involved. It’s disappointing because the doctor’s excellent care is somewhat overshadowed by the poor front office experience. I hope the practice invests in training or hiring staff who treat all patients with respect and courtesy.

We have not received results yet but I can speak on the awful experience I had checking in with my son. We were sent here on referral from my 16 year old’s primary doctor. When we went for the consult it was fine. They did tell me they would have something for me to sleep on or I could sleep with him (which I said absolutely not because my son is 6ft and has SLEEPING ISSUES so I wasn’t going to sleep with him. They said they would see what they could do and would try to call me on days where there were extra beds. Fast forward to a month later and I got a confirmation call the day before. I asked if there would be a bed for me and they said no. There would be a recliner couch for me though..so fine whatever I wasn’t going to reschedule this appointment. So we go to check in the next night..there were two ladies working but we only talked with one during the evening. Check in was pretty harmless they hooked him up to a bunch of stuff and then she said ..”ok goodnight”. Meanwhile I’m sitting upright in a desk chair with my pillow in the dark. I say..”soo what do I do?? Where do I sleep?” As she is just about to walk out, she turns around and says I can sleep with my son… So at this point it’s past 10:00, way past my son’s bedtime..and I am upset now and she has the audacity to get an attitude with me and say that there were no notes and if there had been they could have accompanied me and my choices are sleep on the floor or sleep with him. I mentioned the recliner that they said there was on the phone and she said that it was being used. THEN she told me I could go home and get him the next day…uh no I can’t..you guys told me I couldn’t do that CAUSE HE IS A MINOR. So I’m quite perturbed and she asks if I want to cancel and reschedule..obviously I don’t since we waited forever initially. So I set up three desk chairs next to each other so I could maybe lay down..the. She comes in and says she will put the recliner in the hall for me…but I thought there was no recliner??? She draaaags it through the hall and brings it out to the bright lobby with all the lights on and throws a folded blanket on it. It’s crooked and broken, not a full size couch and it’s in the lobby with all the lights on and right in front of the windows..so I decided against it and stay in my son’s room with my three chair fort. She comes in again at 11:30 and tells me her other patient didn’t show up so I can have a bed…the walls are so thin, my son could hear entire conversations through them and I heard the ladies talking till I fell asleep. In the morning the lady checked my son out and told him (not the adult) that we would hear back from the doctor about the results. I will be shocked if the results are accurate. I will be shocked if we even get them. I will update this if we do but we’re going on week three since the sleep study.

I have been a patient of Dr Tuton for over a year. Her care has been life changing for me. I’m feeling better than I have in well over 10 years! She actually listens and took a collaborative approach with getting me healthy again.

I have been a patient here for several years. Jackie is so kind and understanding. She is very knowledgeable and has made a huge difference for me!! She takes her time and is genuinely concerned about your wellbeing! Her staff is equally amazing! Rosey, Maritza, Pat and Trish are very personable and friendly, I always feel welcomed and they always do what they can to accommodate me! Monique goes out of her way to get insurance issues resolved, going so far as to work on things after the office is closed! This office is a great team of healthcare professionals! They need more than 5 stars!!