Central Maine Sleep Center

After reading the reviews, I was worried about the quality of care that I would receive here. However, I could not have been more pleased! Both the nurse who took my vitals and did my intake as well as the nurse practioner who saw me (Warren) were extremely competent and professional. I would highly recommend the Central Maine Sleep Center to my family and friends.

This place is an absolute joke. I waited for an appointment since November and finally had it scheduled for June after they kept denying getting my referral. They scheduled it as a phone call for 10:40. At 10:45, I called them at 795-7522 and was told by Cathy that noone had tried to call me yet, but I was next on the list to receive a call and it could be up to another 15 minutes. My one and only phone number was confirmed. At 11:05 I called again, got Cathy again, and was told to wait while they checked with the provider. Then Jessica came on the line and told me I was going to be a no show because they had tried to call me and it went to voice mail. They said the main office number 795-7522 actually goes to a call center (despite the secretary answering as them), not their office, so the first person I spoke to (Cathy) COULDN'T have confirmed they hadnt called me yet. Mind you, I had full bars, had been waiting by my phone all morning, and had even called to confirm I was waiting. NO ONE CALLED ME and I was told too bad, that the provider wouldn't speak with me and they'll have to reschedule me for an in-person appointment. I attend 90% of my appointments by phone and have NEVER had a provider LIE about calling me or provide such terrible service. This place is AWFUL and I would NOT recommend them to anyone.

While I agree with all the reviewers who indicated there is an exceptionally long wait time to move through the assessment/intake process for sleep apnea, once in I had no issues. However, it would be helpful to either offer rural patients who are from away the opportunity to do an in-house sleep study or help with accomodations. I live in Rangeley, which is a solid two hour drive. Equipment has to be picked up between 5pm and 7pm and then dropped back off by 9am the next morning. I am fortunate in that I could afford to stay in a local hotel to save myself the extra driving, but that is not an option for everyone. I see at least 1 person here cancelled his appointment as a result of a similar situation. That's a shame because apnea is a serious health issue and he did not pursue the help he needs to improve his overall health because of the logistics and challenges of doing an at home study. It would be great if the Sleep Center could take this into consideration and offer more support and options to folks for whom the travel requirements may be deal breakers. Thank you for considering this suggestion/feedback.

Utterly and totally useless! I waited more than 3 months for a 'tele-health' appointment which was nothing more than a 5 minute phone call ! I was then scheduled for an in-home sleep study with an appointment another 3 months later. My primary care doctor referred me in the Spring, my in-home study was scheduled for December 28 !!! Furthermore I was supposed to drive to Lewiston to pick up the equipment at 630 PM, more than an hours drive on back country roads at night in the winter, there was no flexibility, I couldn't pick it up during the day. I cancelled the appointment. They should get zero or negative stars !

I have been a patient for five years and am very satisfied. I didn't want to believe that sleep apnea was a problem. They were very patient and explained he data that showed what was happening. Because of that, my life has changed in a positive way. The staff is professional and also attentive. They are able to function in spite of my crazy sense of humor. I am also impressed with how they personalize treatment for me. I have seen big improvements in a number of areas of my life due to their treatment.