St. Joseph Hospital Sleep Disorders Center

If I could give ZERO stars, I absolutely would. My family’s experience at St. Joseph’s ER on December 8, 2025 was nothing short of disturbing. From the moment we walked in, the staff—from the front desk all the way to the doctors in the back—were shockingly cold, rude, and dismissive. My daughter came in during her first trimester, bleeding and terrified. Despite bloodwork, urine tests, and hours of waiting, no one provided clear information, reassurance, or even basic compassion. We understood they might not be able to confirm right away whether she was having a miscarriage—but what was unacceptable was the complete lack of empathy, communication, and human sensitivity. It was painfully obvious that the staff sees situations like this often, but that does not give them the right to treat patients as if their fear and pain don’t matter. The neglect we witnessed was heartbreaking and unacceptable. No family going through such a vulnerable moment should ever be met with that level of indifference.

I was treated for bipolar depression in the Behavioral Health Outpatient Services at St. Joseph's Hospital for a little under two months: from the start of October until today. Recently, I raised the concern to the office staff that my mental health was deteriorating rather than improving (for various reasons), and that I felt that the attending physician was not adequately listening to my voiced concerns on that point. One such voiced concern was suicidal ideation. In response, the director of the program, Vanessa, pulled me out of group therapy and into her office, where: --She told me that I was being ungrateful for the attending physician's "patience" in agreeing to see me as often as he did. --When I tried to slowly explain the problems I had been having and why they related to the attending physician's treatment of me, Vanessa repeatedly cut me off to say that I just didn't understand what was happening: the doctor, on the other hand, did understand what was happening, so I should just do what he says. --I tried to ask about whether or not the therapy/nursing staff could help me in certain particular ways to improve my mental health, and noted that I had already asked three times. Vanessa cut me off mid-sentence to say "You've asked three times - shouldn't that tell you you're not going to get what you want?". --When I asked if there was or would be a comprehensive plan of care for after my discharge provided to me, because I am uncertain of my next steps, Vanessa told me that I was not pulling my weight as a patient, and that all the Behavioral Health Outpatient unit would do is provide me with a list of therapists and psychiatrists: it "is not [her] job" to see that my condition improves once I have left her program. --Vanessa then reiterated that I "am not going to get what [I] want", so I should just move on to an outside source of therapy. She compared my symptoms to those of a chronic pain sufferer: I will have to just manage it, rather than "getting better". I cried through most of this awful, demeaning grilling. I was guilted, insulted and humiliated to the point of my leaving the room sobbing before I could address everything I had wanted to discuss. My suicidal ideation has worsened since this has happened, and I have no intentions of returning to the IOP program in future. I will not recommend it to anyone I know. What they have done to me is hideous and immoral. Vanessa's actions may well have violated my "patients' right", but I don't have the paperwork to determine that at time of writing. The in-patient Behavioral Health Services at St Joseph's Hospital, on the other hand, is wonderful, attentive and caring. Each employee is genuinely concerned about your well-being and future, following discharge. The outpatient services have acted as almost a mirror opposite of that: uncaring, inattentive, slow to react, and willing to castigate and humiliate its patients to the point of tears. Addendum: I know of another patient at Behavioral Health Outpatient Services who explicitly voiced an intention to kill himself in front of more than one therapist. The patient has repeated this sentiment every day, saying "I feel the same as I did yesterday" for several weeks. The program has now told him that he is set to be discharged in a few days, against his better judgment and without appropriate outside medical support structures having been established. If he dies by suicide, they will have his blood on their hands.

It’s deeply disappointing to have to write a review like this about a hospital I once trusted and respected. My intention is not to criticize unfairly, but to bring attention to serious lapses in patient care that should never happen. No patient should ever feel neglected or unsafe while recovering under your care. I had jaw surgery here on October 15th. This was actually my second surgery at this hospital—but unfortunately, the care I received after being admitted was very disappointing. The CNA assigned to my room repeatedly ignored my boyfriend’s calls for help when I needed to use the restroom. After several attempts, my boyfriend had to go find someone himself, which finally brought a nurse to the room. When the CNA eventually appeared, he admitted his phone had been off. What happened next was even worse. The nurse had me get out of bed and walk to the bathroom while I was still heavily medicated, dizzy, and nauseous. I could barely keep my eyes open and told her I felt sick, but she just kept saying, “Open your eyes!” I was on the verge of vomiting and could hardly stand. When I finally made it back to bed, I was completely disoriented. To make matters worse, the room was loud—an elderly patient next to me was gagging repeatedly, which made me even more nauseous. I felt terrible for her, but it was also unbearable for me. My boyfriend eventually begged staff to move me to another room so I could rest, and thankfully, they did. Once I was moved, the difference in care was like night and day. The new CNA’s and nurses were attentive, kind, and professional. They understood I was dizzy and nauseous and made sure I didn’t have to get out of bed without assistance. When I told them what had happened earlier, they were shocked and said, “Oh no—we would never have let you walk like that!” My other concern is the call button system. Each time I pressed it, whoever answered sounded irritated, as if I were bothering them. This happened several times, even though I only pressed the button when I truly needed help. Overall, I’m grateful for the caring nurses on the second shift, but the lack of compassion and attentiveness I experienced during my initial care was unacceptable. St. Joseph’s—patients deserve to be treated with respect, patience, and kindness, especially when they are recovering and vulnerable. We trust your staff to care for us as if we were their own family. Please do better.

In all, the visit was great for my dad. Options and plans were presented for his heart.The only issue was medication and records. The blame was tossed around but we worked it out. Once my dad got to ICU we were able to breathe and relax. Intermediate Care Unit was amazing. Rebecca and the staff were very assuring and communication was great and questions were welcome. Thank you guys for all the information, encouragement and guidance. May God bless the staff that worked with us.

I've visited this hospital several times to see my friends who became patients. Observing the staff that they have, very professional, hard working and seems going beyond at all times. A number of them have displayed great interaction with patients and families. You seldom get this now, person to person treatment. I just hope that the Providence group take care of their employees. At the end of the day, you need great people to run a tight ship!