Sleep Disorders Center is an AASM-accredited sleep center located in Oxnard, CA. The clinic specializes in home sleep testing and in-lab sleep testing (Polysomnography).
Google Reviews
Verified patient experiences
I had a nice experience! I was worried about the reviews but the sleep study itself went well. The workers were friendly and attentive. Just be sure to request for earplugs, they'll help!
Horrible customer service from the lady that answered the phone. I wanted an appointment for same day or the next day and she said she had nothing until next week. I asked her what day she had and then she said she had to check and also look me up to see if the pre authorization was ready. I called back because you left me a message to schedule an appointment so shouldn’t it be already in? I clicked it seems they don’t want to get you in. She said I needed an appointment so someone can show me how to use the machine that I was going to take home. Now a days you can YouTube everything or make an employee record a video on how to use it. I don’t think they are going to take an hour or even 30 minutes to show me how to use the machine to have to schedule me out so far.
Shocked at all the negative comments. Starting to think it was day staff but I literally just got off the phone with them and Cynthia was so helpful. Wondering now if they have them confused with another location. My son has had a sleep study there months ago and the nurse let us in right away. She was personable and offered us basic things we needed for the night. Shared laughs as well. It was a good experience as even I was nervous about staying overnight.
Not sure why the rating is so low! The staff I came in contact with were very kind and profesional. The sleep study process was explained thoroughly. My insurance ended up paying the amount that I paid out of pocket the day I went in to pick up the equipment and the front office called me to confirm my address and let me know a refund was heading my way. Really appreciate that!
Absolutely horrific customer service. Good luck getting in with any reasonable amount of time, and even better luck dealing with the office staff. Absolutely the most rude people in health care I have ever dealt with.