Summit Health Sleep Lab

I dread coming to this location. The staff at the lab desk are very rude - they talk loudly about customers in dismissive tones (today it was in reference to a woman who’d been waiting a while and they exchanged a conversation about her being “steaming mad”, and she heard the whole thing). My interactions with them have been unpleasant, being impatient with me when I didn’t know where my psychiatrist is physically located (my visits are remote), and challenging me when I said I had new insurance, telling me my old insurance was still valid (that’s fine, it’s not, I have a new employer), and then proceeding to complain to the staff member next to her about having to enter my new info. One of them literally just told a patient, “I’m not stupid” as they walked away. Honestly, this staff is so rude and unprofessional.

For an urgent care there was zero sense of urgency. I willl be seeing a different provider next time.

Checked in online, got X-rays same day to check for fracture. Got a split and crutches and able to see orthopedics the next day. Really well supported with MyChart and great I get home and start recovering in a timely manner.

Huge shout out to Debra at the front desk of Urgent Care. She helped me figure out my policy information super fast and was very helpful and informative.

I had a horrible first appointment with Dr. Alice Tran at Summit Health Eastside in Bend. She and her nurse wasted 40 minutes of my time asking duplicative questions and not being responsive to my requests for care. Dr. Tran was judgmental, dismissive, condescending, and accusatory. She did not listen to me, and instead spent most of my time lecturing me and saying she did not have time to address my requests, and I would need to return for another appt. She has very low emotional intelligence, zero compassion, and is combative. As a healthy, active, and well-educated woman in my early 60s - I left feeling judged, denigrated, and like I was in poor health. My previous docs have always complimented me on my health and encouraged me to continue my healthy lifestyle. Dr. Tran has zero bedside manner. I will never see her again, and I will request a refund from Summit. Beware!