UCSF Benioff Childrens Hospital Oakland

Dr Gehringer and his team especially Dr.Aguayo provided truly exceptional treatment. Very understanding, compassionate, and took the time to listen to all our questions. We were clearly explained the treatment plan and made sure we understood every step. Decisions were made with our child’s well-being as the top priority and involved us as parents in every step of the care plan. We felt completely supported and reassured throughout. The nurses were outstanding—extremely helpful, attentive, and always cheerful. They were quick to respond, patient with our concerns, and made sure our child was comfortable at all times. The food and support provided by Ronald House were truly appreciated. Helped to take a big load off us during our 2 week stay. Overall, we are deeply thankful to the doctor, nurses, and hospital team for taking such good care of our child.

The experience I had at this hospital is truly mind-boggling. I was here for my 2 month old daughter to have neurosurgery done for a problem nobody knew about before birth. I came here from out of state with my mom. The entire time my daughter was in the hospital I didn't leave her floor. I only left the room to use the restroom, to eat as fast as I could and return to her. Upon being released I had to go down to the pharmacy and get her medication. I had not done the security procedures needed to go up, as I had gone straight to her room from surgery and had crossed over from another building. The security guards at the desk were unbelievably rude to me, speaking to me as if I were trash because I didn't know exactly what to do and because I didn't try have their little security pass(which is completely useless because the picture they take of you comes out as a black square. You can't identify anyone on it!) I was asked in the nastiest way, "if you're the mom, why haven't you been here until now when your baby was in surgery?" I was in shock being treated like this and stated I had been there the entire time, and just never left the floor. Luckily one very sweet security member stepped in as I was almost in tears because they were doing so much keeping me away from my baby upstairs. She helped me with the rest and told me how to get back up, since the others didn't want to direct me. This was on top of getting NO sleep the night before because a nurse had decided to hook up the IV in my daughter's foot, which was no longer correctly inserted, and has blown her foot up with the medication she tried to give her. I was asleep in the room and she didn't bother to wake me up or even READ THE CHART. She said my daughter needed it because she wasn't eating-she had been nursing just fine for over 24 hours. When her blood cuddling screaming woke me up and I saw her foot the nurse kept repeating to me, "I don't know I'm not usually here, in usually in NICU!" I'll just skip on explaining how insanely rude the nurse in the recovery room after surgery was to me and how stupid it was for her to seem shocked and annoyed that a 2 month old waking up after surgery was fussy and crying. If you have the option to go anywhere else I truly would. It just isn't worth it to be treated like crap when you're already there feeling helpless and terrified for your baby. The stars are for the male nurse who came in on the second night and took my daughter so I could try to sleep. He rocked her and sang"you are my sunshine" to her. We need a hundred more of him in these roles.

This is the most unfriendly and unwelcoming hospital I’ve ever been to. This hospital was previously accommodating to patients’famvily. They now make parents wait in the front lobby, with no access to even the cafeteria. This place feels like a prison. Security is kinda rude. Despite the fact that we’re checked in as parents. We’re forced to stay by the front door before we can visit our child, because she had a visitor.

Dr. Sabatini has been treating my son since he was a toddler and has always given him the most excellent care. She is a treasured part of our life. We couldn’t have navigated my son’s orthopedic issues without her.

The surgical staff were fantastic, quick, thorough and kind. I was disappointed with the lack of quality care and cleanliness in the ED. Based off the cleanliness alone I would give 1 star.