Providence Sleep Health Institute

The technicians (Carol and Matthew) were outstanding in every way. They were not only professional and knowledgeable but also very accommodating. They went out of their way to make sure I felt safe and comfortable throughout the entire study (I was there overnight for a PSG and all day for an MSLT). Their friendliness made it much easier for me to relax. Being in a strange environment for sleep feels so vulnerable, so it was still challenging to relax completely, but they significantly improved the experience for me. The room was similar to a hotel room and they were able to adjust the temperature to my liking. I was served hospital breakfast and lunch during my visit as well. Thank you to everyone at this clinic for making a potentially daunting experience so much better!

My son had a sleep study here he is a minor 11 years old. We arrived and security directed us to a safe place to park. Very helpful. We arrived upstairs were shown right where to go Jordan was asleep Teck he was absolutely amazing very calm, communicating gentle voice with my child And expressed everything as he did it. My son was initially intimidated. Jordan put him right at ease. He was very respectful to the both of us. He explains everything as he hooked up the monitors. He gave my son, a healthy, bedtime snack, and juice. My son and I fell straight to sleep. Jordan woke us up in the morning very politely with me with my coffee and my son with a Morning muffin and a juice. Provided a shower, fresh towels, toothpaste, toothbrush, and so so that my son could wash the gel from the connectors out of his hair. Absolutely wonderful service very much above and beyond very respectful answered all of my questions. Extremely professional thank you so much Providence and thank you Jordan for your amazing bedside manner.

I arrived for my appt. They said they would be out to get me. 2 other people arrived approximately 10 minutes later. Both of them were takin back before me. The worst nights sleep of my life. The room was freezing and the “Sleep number beds” are 100% uncomfortable garbage. When the tech came in in the morning, she unhooked everything and walked out. I got dressed and sat in the room. After 15 minutes I went to the nurses station. I said, can I leave? Oh yeah you’re done. Good bye Provideath!!!!

When I arrived at appointment my blood pressure was off the charts because I had just wandered through dark parking lots with my arms full of pillows, overnight bags…I was scared to death already having PTSD. The directions were terrible. Check my charts to see my BP. Then to find out this is an issue for many as noted by Security and my Tech. I was so upset, and had anxiety issues for several days post Appointment. I’m a 75 year old woman for God’s sake. Where is the accountability. I’d like to be informed when and if changes will be made for the safety of your patients.

I was supposed to have a sleep study here but will not be due to ableist discrimination and failure to uphold their own covid policies. I made a request for a disability accommodation to allow me to actually successfully complete the sleep study. I was told it was against the rules due to covid, which is understandable. I informed them though that I would likely be unable to complete the study without the accommodation, and asked if there was anything that could be done that respected my needs and all of our health. They asked to call me back. They called me back and said the supervisor had said it was “like candy at the movie theater” and that people broke the rule all the time and got away with it. That they wouldn’t grant my request but that if I broke the rule I would likely get away with it. This is ableism. Rather than accommodate me officially, this office hoped to shift liability and responsibility on to my shoulders. In this they also revealed they do not particularly care or invest effort in enforcement of rules they insist are necessary due to COVID. They are in effect willing to allow people who do not need an accommodation to potentially increase chances of covid transmission, but not accommodate a disabled patient. This is shameful and important information both to patients seeking care right now without accommodation (they are willing to risk your health and are not following their own covid policies) and to those who need accommodations (they may not accommodate you).