Sleep Disorder Center at Medina

Check in was easy. However the scheduling is terrible. Everyone arrives at 8 am. Then they give you a time which can be several hours later and if there is an emergency they push it back and do not even tell you. Left in a presurgery room for hours with no one checking on you or even giving updates. Great greeting terrible follow through, no customer service!!! Then when you ask they send in 3 different people to tell you the same excuse and explain the procedure your having again like your too stupid to understand. I get we need doctors hospitals and their staff. But you are being paid to do this service how about giving the same respect you expect. Mind you still haven't made it to surgery so can't tell you that aspect. Update later on that

We had an amazing experience for my first visit to a cardiologist for an issue that was found on an echo at my local hospital. The staff from the front desk to the doctors, nurses and techs were amazing and so friendly. I saw Dr. Haas and he spent a solid half hour at least going over my entire family history and every symptom and test I’ve had in detail. Made me feel he genuinely cared and he was a real pro. He explained everything in detail…It was like talking to Tom Brady about breaking down defenses! I know I’m in the best hands! Highly recommend.

My mom’s cardiologist, has one of the worst nurses I’ve ever encountered! Completely incompetent at filling out simple FMLA paperwork for her upcoming pacemaker replacement surgery. My mom went to her regular doctor through OSU, and even she was shaking her head on why she was having such issues. I’m trying to figure out if it’s incompetence, bad attitude, or both. The people we’re in contact with through FMLA, even said there are simple instructions with the paperwork and were questioning his nurses capability to figure it out based on their experience with other doctors and their nurses. So far our track record with OSU and several different specialist and their nurses have been atrocious. They should just call themselves McOSU, because it’s the same level of service.

My Father was a 4th Floor patient for over 2 weeks. He lost his life after a long battle stemming from complications from a scheduled surgery. I consider Ohio State one of the greatest in the nation, but after all, it is still a teaching facility and hindsight cannot help but ponder if additional professional opinions outside the network of OSU would have benefited my Father better in the long run. Considering he was sent home several weeks prior. I feel there was still plenty of time to strategize, despite the certain promises made to my Father by a very particular vascular surgeon. Moreover, I urge the Hospital to be more transparent going forward with terminally-ill and declining patients and their families after the failures of a surgery. Throughout this period it was believed recovery was improving, when in fact it was not. When leaving our Plan of Care meeting deciding that palliative care was best, we arrive to my Father’s room to find him alert and obviously distraught and uncomfortable - despite tubes coming out of every orifice of his body. This was beyond a neurological check and a lack of consideration to the patient as well as the family - considering the decisions they just had to make. Breakdown of communication once again. Communications between nursing and family was top notch though. A seriously stellar performances by most of the nurses we encountered. For those reading this, don’t hesitate to request a different medical professional. Some verbal accents are just way too difficult to always understand from some of the professionals - and this comes from someone well educated and travelled. Overall impressed with the floor female physician and tall male resident. (Omitting names for privacy). You can tell that the majority of people on the 4th floor want to help people get healthier. Bedside manners were decent and some nurses just talk way too much to the family at times. Other ways to improve: (other than the aforementioned). Train or remove help desk workers with their terrible attitude. There was a particular lady who had a chip on her shoulder the majority of interactions I had with her. She had a tendency of injecting unnecessary comments. When I asked for the Wendy’s location (under the Rhodes), I was asked to see my visitor pass and ID - though I had been coming daily to the Ross for weeks at this point. Grieving and distraught families don’t need to deal with the added stress of rude and unprofessional staff. I expect a higher standard. Secondly; Parking validation. It’s incredibly gracious yet egregious to charge the families of sick and dying patients $3 every time they enter the garages with a motor vehicle. On top of that, the Safe Auto Garage has 3 BARELY functional ticket machines to pay before making it to the exit gate. Inevitably a queue at one or the other. Even when it’s not a peak time. Don’t waste your money on valet, it’s pain to access any items and usually a wait. You can text ahead so there is that. The company OSU uses and the school itself aren’t liable for lost or stolen items while using the service, so there is also that. Lastly, do not confiscate capped bottled water when going into the ward. Not every adult is an incompetent toddler who wants renal disease - don’t make people hide it in their bag. We already sleep in the lobby. Confusion: while great, OSU is far from perfect. While they aim for improvement, at times it feels complacent. Don’t be lazy or naive and get more opinions. The Bistro food is awful, maybe there are better cafeterias elsewhere. ps - if the 1st Ross bathrooms look closed for cleaning, they aren’t. That shift just doesn’t want anyone using them so they have to be cleaned.

My mom was admitted at the Ross and has had to visit the ER recently and we have had EXCELLENT care. The doctors, the nurses, intake, everyone has been fantastic. They are keeping us informed every step of the way and have been completely on top of her care also value how she wanted to be cared. They were very gentle, professional, and caring. I highly recommend Ohio State Richard M. Ross Heart Hospital and the ER. Nurse Sarah, (7th floor) the two Sam's aka ( Samantha), Chelsea, Kristine you all truly are amazing, Nurse Laura( ICU), you are the best , all the staff were so professional, knowledgably confident, and caring. There is no enough word how to say thank you. On behalf of me and my family thank you for taking what would normally be a horrific event and making it easier to deal for my mother...