Niolopua Sleep Wellness Center at Manakai O Malama

Believe the 1 star reviews. They do not care about you. It will take months for them to contact you to both schedule and get you your results. Significant other was told his results would be ready in 10 business days. They weren’t “ready” for 2 months. Shady doctor Singh has a practice here and CA but we’ve never seen him. Tech will say if your sleep test shows no discrepancies during the in-house test that we could ask for a retest. That’s a lie. They said no even though the patient still chokes and gasps every night. They will also eventually require a result release form, pretend to not receive it when sent back to them, and continue to delay results. Whole place is a joke. Dirty too, Don’t come here if you actually want a place that cares. Sometimes they just disconnect their phone lines too, so you can’t contact them at all.

I’ve been a patient of Scott, a primary care provider, since 2021. Over the years, he saw me through some of the hardest chapters of my life — surviving narcissistic abuse, grieving the estrangement of my only child, and rebuilding myself emotionally and spiritually. At one point, he even told me he was proud of how far I had come. That’s why I trusted him. That’s why I went back. In our most recent visit, I caught him up on everything: how I’ve been feeding families in Gaza, managing deep grief, and doing my best to keep my business going. I told him I had taken myself off antidepressants because I’ve been doing better than ever — clear, grounded, and emotionally stable. He told me he would refill my Adderall — which I’ve been prescribed since 2021 without issue — and simply asked that I follow up with psych when I had insurance. I agreed. I followed up with a respectful letter thanking him for his time and confirming our conversation. A few days later, the medical assistant told me the Adderall would be sent to a different pharmacy that had it, while the other medications would go to the usual one. Everything was confirmed. Then the story changed. I was told there was concern about prescribing two controlled medications. I responded immediately: I hadn’t even picked up the clonazepam. I’d already asked to reduce that dose months ago. I made it very clear: If needed, cancel it — I’ll manage anxiety with Benadryl or valerian supplements. But I needed the Adderall to function. I said this calmly, clearly, and repeatedly: That’s why I came in. Still — nothing. No refill. No communication. Weeks passed. When I followed up again, I was told I wasn’t even listed as being on Adderall, and that Scott had changed his mind — now requiring a psychiatric evaluation before a refill, contradicting what he had already told me. In the meantime, I’ve been downing coffee and overloading on caffeine just to stay functional. I know it’s not healthy. It’s not sustainable. But this is what happens when providers say one thing and do another — when your care gets revoked without warning, even when you’ve done everything right. I’ve never misused medication. I’ve taken myself off painkillers, antidepressants, and reduced my own benzo dose. I’ve done the work. I’m emotionally clear and grounded. I’m also a healer — known and trusted for my integrity and ability to guide others through trauma. What I experienced here was discrimination and retaliation. I believe that when I spoke with confidence, emotional clarity, and political truth, I stopped being seen as someone to support — and became someone to control. And the most painful part? Being told yes, then left in silence. Being left without the one medication I needed — while trying to survive on caffeine and fumes. Being made to feel like my strength was the threat. If you are a woman in your power, a trauma survivor, or someone who refuses to perform weakness to be treated with dignity — be cautious. You deserve care that honors your healing. Not care that disappears when your truth becomes inconvenient.

Today’s sleep study was the worst experience I have ever had in any medical facility, and I am compelled to raise serious concerns about the care, professionalism, and accommodations—or lack thereof—that I received. First, I clearly communicated during the intake call that I require special accommodations, including the presence of my psychiatric and mobility service animal. Despite notifying staff, I was given no clear answers, support, or permission to bring my service animal. As a result, I had to attend the study without essential support, which significantly heightened my anxiety. Second, the instructions provided were contradictory. The PDF stated I could take my regular nighttime medications, yet also instructed not to take anything that aids sleep or causes drowsiness. I typically take melatonin and Benadryl to sleep, and the conflicting guidance created confusion and risk. During the study, the technician told me I was allowed to take a sleep aid—but by then, the damage had already been done. Third, the sleeping conditions were completely unacceptable for someone with documented disabilities. I have undergone spinal and hip surgery and use a spinal cord stimulator. The bed provided offered no support for my condition, and I endured eight hours of excruciating pain without sleep. I repeatedly voiced my discomfort and pain to the staff. This not only compromised the accuracy of the study but also worsened my physical health. I am outraged by the neglect and lack of accommodations. This situation is absolutely unacceptable for any patient—especially a veteran recently diagnosed with heart failure, who desperately needed a proper and accurate sleep study. I already have a diagnosis of sleep apnea and this redundant, poorly administered study created unnecessary suffering and stress.

Inadequate medical care received at all junctures. Initial visit told not enough time to address critical issues. Not informed Gyn NP no longer there making it impossible to get referred mammogram. “Medical supervisor” cancelled critical blood pressure medication prescribed by RN. Extremely rude and arrogant when I asked about this as Rx needed to regulate blood pressure. Told by MD that there was nothing left to do but go to pain medicine doctor but he knew of no one – ER doc says this was completely untrue and immediately referred me. Medical insurer two unable to contact office during office hours, said she had never encountered this before anywhere. Promoted “integrative” care means referral to other doctors, the specialities asserted as offered at clinic do not exist. If you have any medical issues that need to be addressed, avoid at all costs!

UPDATE: Since writing this review, we have had to return to Manakai O Malama due to staffing issues at Hawaii Pacific Neuroscience in order to get an EMG. Upon return, we learned that the staff mentioned below had been replaced. We have since had good encounters with both physicians and front desk personnel alike. The power of patient testimonials ✊️ ORIGINAL: Simply terrible. Just plain awful. Where to start... Wife's 1st appointment was later in the afternoon. Arrived 45 minutes early and receptionist refused to check her in. Waited over an hour and a half, asking multiple times if her appointment was in the system. This was met with annoyance and contempt that the receptionist should be bothered to do her job. Eventually found discovered that she was in the "back" system but not the "front" system, and was told that it was now too late in the day to be seen and could not reschedule in person. Horrendous first experience should have been enough to know not to come back. But, for the sake of chance she gave it another shot. Was called back and apologized to for the negligent service and rescheduled. Upon return to office, her appointment was supposed to be a 60 minute consultation as referred by her PCM. Dr. David Kaminskas came in, asked a couple general questions. He was not in receipt of any of my wife's records nor any information from her PCM. No questioning of her history of symptoms nor severity. No, he told her to "take magnesium and monitor your symptoms." When my wife inquired about the appointment being an in-depth consultation, he replied on his way out the door was "I have other patients to get to." I have a great many opinions I would like to express about Dr. Kaminskas and my wife's experience at Manakai O Malama, but the story speaks for itself. Would never go back there. Would never recommend. Just an absolute appalling lack of concern or attention at all. But at least they got their $225 copay out of us.