Southeast Sleep Disorders Center of Hilton Head

I was referred to this office by my health care provider; I called to make an appointment and they never returned my call. It's been two weeks now, when I called again, I was told (via robot) not to leave more than one message, as that disrupted their system. They get zero stars.

I agree with the reviews posted about the rude staff. Sadly, I don't want to return because of that. The x-ray tech messed up the first try and had to get a second after I specifically asked for just one. Radiation should be taken seriously. Although Dr Daniel was pleasant, he ignored my request and refused to forward my x-ray results to my primary care doctor.

My father was a patient here for years and there was consistent difficulty dealing with the front office staff. Since we weren't able to get onto the portal to send a message, we stopped at the office to relay the message that my father passed away. The front end staff was dismissive and cold when trying to relay this message to Dr. Daniels. When I attempted to explain the issues with the portal, they raised their voice at me and told me to leave the office when I asked them to stop. I feel bad for others who are I'll, some terminally and have to deal with his kind of treatment. I hope changes are made to ensure no one else gets treated in this manner. If you can go off-island for care, I recommend you do so.

They billing team tried to bill me for the entire service instead of sending it to my insurance company. During my consultation the doctor also tried to pressure me into scheduling my service before they know if insurance would even cover it because "they could figure that part out later". Super sketchy practices, stay clear of this place!

Beware of Fraudulent Billing Practices! I had an absolutely terrible experience with South East Lung Associates on Hilton Head Island. Prior to my visit on February 12th, I confirmed with my insurance provider that my only financial obligation would be my $40 co-pay. However, upon checking in, I was rudely told by the receptionist that I had to pay $515 ($40 co-pay + $475 deductible) before I could be seen. I explained multiple times that my responsibility should only be $40, but needing care, I was forced to pay the full $515 just to receive medical attention. After my visit, I immediately rechecked with my insurance provider, and they confirmed once again that I should have only paid $40—they didn’t even see the extra $475 charge on their end! They advised me to contact South East Lung directly for a refund. Fast forward over a month later, and despite multiple follow-ups, my $475 has still not been refunded. This office is either incompetent or intentionally deceiving patients. I’m now escalating my complaint to my insurance provider and considering reporting their practices to the South Carolina Attorney General. How many other patients have been overcharged or scammed like this? To be fair, Dr. Daniels was great—thorough and attentive during my visits, but that does not excuse the behavior of their staff and billing department in Savannah. My advice: 🚨 Stay FAR AWAY from this office 🚨 Call your insurance provider while you’re there to confirm what you should actually be paying 🚨 Check your statements carefully—don’t let them take advantage of you! This is completely unacceptable, and I will continue to fight for my refund and warn others about their shady billing practices