Garnet Health Doctors - Harris

From the moment I walked in the door and checked in with reception I was treated like I mattered, which unfortunately is not always the case in other places. Reception, the nurse and Dr. Knauer have once again proven that we patients are human and treat us with absolute respect and kindness. Dr. Knauer explained the test results with me and explained, in detail, the results of my CT Scan. I would highly recommend Dr. Knauer to my friends and family.

The specialty doctors that my husband uses have been wonderful! However, I'm giving 3 stars due to being unable to make follow up appointments. He saw the pulmonologist in June. It's supposed to be a 6 month follow up and there's only a template up until September?? WTH

I have never had issues with this hospital for years until recently. I would definitely give them no stars if possible. I went to the ER because I wasn't feeling good at all. I told them how I felt dehydrated, was having bad headaches and felt like I was going to pass out. I usually go to Harris because it is closest to me. I stumbled coming into the waiting room and trying to walk from my car to the hospital. The front desk nurse was nice and asked me questions then gave me a covid test. They then took me to a room because I explained to the nurse how I felt dehydrated and probably needed fluids and they needed me to wait for my results to come back. When I got to the room a male nurse came in and just started asking me the same questions the other nurse at the front did and I kept telling them how I was feeling over and over again it seemed.. It felt draining like they wanted me to keep explaining myself like I felt interrogated instead of them actually wanting to help. So they tell me that they are going to give me fluids and keep me there until the results come back. I just felt super uncomfortable at that point. Also I was right next to the main desk and they kept slamming what sounded like drawers and cabinets which was bothering me as my head was hurting.. Another nurse comes in and she brought the bag of fluids and the iv. But the bag was very cloudy and didn't look like fluids. When she put the iv in my arm she did it aggressively and was also asking me the same questions I had already answered to the other nurses. It felt like just torture at that point. After she put the iv in she left and I started feeling worse instead of better and super dizzy laying there in the bed. I just waited in hopes to feel better.. The male nurse came in and told me my covid results were negative and to wait for the iv drip then left. I didn't feel any better as time went on either and then my arm where the iv was started to hurt really bad out of nowhere. I started calling for the nurse vocally since there was no call button and the staff was at their desk right across from my room. Instead I was ignored as I kept calling for somebody and even heard laughing from the desk and continued to hear loud slamming noises. I felt scared in a freaking hospital and like everything was being done intentionally. Whatever they were giving me was definitely not fluids and I was not being hydrated. I started crying because I was so scared and was being ignored by the people who are supposed to help. I felt they were drugging me with something instead of giving me fluids. Finally, the nurse who put the iv comes in and asks what's wrong in a very sarcastic way. I told her that the iv was hurting and that I wanted it taken out immediately. She was trying to convince me not to and was being rude about it. I was in pain from it and it was obvious. She then yanked it out of my arm which hurt even more. Left my arm destroyed and I felt worse than before. It was inhumane what they did to me. I've never been treated this way by a hospital before. I grabbed my stuff after the nurse left and just walked out. Not only did I feel I was denied proper medical attention, they abused me mentally and physically which is medical malpractice. I have ptsd and felt extremely violated. The people involved should be held accountable. I did not deserve what happened to me. Be careful of the people at this hospital. Never would I ever think people would be so evil in a place where they are supposed to be helping people and are licensed to do so. Now my ptsd is worse and I am scared of doctors and medical personnel. Nobody should be scared to get medical attention due to negligent medical staff. It's not right and I feel businesses, even medical ones, nowadays feel like they can just pick and choose who they want to respect and help when it is their duty to treat all with proper care. Not once was I rude or hurtful back...

Unfortunately, Thursday evening, I had to make use of the services provided by the emergency department. I am so impressed. The doctors, nurses, x-ray techs, and other personnel were wonderful. All were professional, kind, patient and knowledgeable. They explained everything that they were doing to help me. Thank you to all.

First time here. Doctors and nurses seem nice. My wife had surgery, and I was never notified about her progress. When I finally asked she was already heading to her room.Very upsetting. 5 hours after I was told about 2 hours,and nobody said a word. Shame on them. Update...that night after giving them my wife's medication list, they are still messing up her medications. Even this morning.