Sleep Disorders Center at Summit Medical Group

I had my annual physical at Summit Health Berkeley Heights Primary Care and was very disappointed with how the billing was handled. The visit was supposed to be a preventive exam fully covered by my insurance, but several standard lab tests (Vitamin D, Lipid Panel, Iron, and Ferritin) were billed under diagnostic codes instead of preventive ones. As a result, I was charged out of pocket even though my insurance confirmed these tests should be covered under preventive care. Both Summit Health and Cigna told me they “billed the correct codes,” and neither side is willing to fix it — leaving patients to pay for what should be fully covered. Additionally, during the same visit, the provider briefly followed up on a thyroid concern I mentioned from a prior year and that led to an unexpected “sick visit” copay on top of the physical. Overall, this experience feels very misleading and unfair to patients. Preventive visits should not turn into surprise bills due to coding issues. I hope Summit Health can review its billing practices and improve transparency for patients.

I visited Summit Medical Group for my annual physical, which I expected to be fully covered under my insurance as a preventive visit. During the appointment, the doctor offered me a flu shot, and I agreed, expecting it would be included as part of the same visit as a preventive service. To my surprise, I later received a bill with an additional $150 charge for what was labeled as a separate “office visit.” When I contacted the billing department for clarification, I was told this was due to “coding policies.” However, the flu shot should have been part of my physical as a preventive service and should not have been billed as a separate event. Charging twice for services provided during the same appointment feels unreasonable and misleading. It’s fortunate they had run out of COVID-19 vaccinations that day — otherwise, I might have been charged for that as well. What’s most frustrating is that I could have easily gone to any pharmacy and received both vaccines at no additional cost under my insurance coverage. Instead, Summit Medical Group chose to treat a simple preventive service as an extra billable visit, resulting in unnecessary out-of-pocket expenses. This experience gives the impression that the practice prioritizes revenue over transparency and patient trust. I would urge others to confirm all potential charges in advance and consider alternative providers that communicate costs more clearly and fairly.

Most of the doctors here are good. Their offices are friendly. I’m a fan of the lab and find them to be quick and efficient. I love that there are various specialties available. My issues are with scheduling and I LOATHE the call center every time I need an appointment. The operators are friendly enough but, respectfully, they are difficult to understand due to language barriers and I should not be routed to another country just to make an appointment with a doctor. The fact that Summit uses a foreign call center is the epitome of the business takeover of healthcare. I cant call my doctor without going through a call center? Time to find a new doctor.

We have been SMG customers for years, and have completed separate reviews for most of the physician practices we work with. Laboratory - Diamond Hill I have become somewhat of a frequent customer. The staff is always very good. But the stars of the show are Marsha and Glenn at check-in. They are both very professional, competent, and very kind. They are an absolute pleasure to work with. To be clear, I would give them a 5-star review! Urgent care We have used this as recently as this past week. It was a very good experience, responsive, efficient, and quality care. Appointments I really don’t like the call center model or forced use of AI. I prefer to work with the physician’s office. It can take too long to just make an appointment. For example, in making a recent appointment, it took over 5 minutes to navigate AI before I could speak with a human, and then I was passed from call center to the physician’s office to a nurse … too many touches just to make a regular appointment. To be clear, I would give appointments a 1-star review! As an aside, I like the idea of the “keep call centers in America Act” … it would mandate providing a choice between working with AI or with a human.

The Physical Therapists at Summit Health provide exceptional care—they are professional, knowledgeable, and attentive. I truly appreciate the quality of treatment offered. However, the front desk experience falls short of these high standards. Erin, the younger receptionist who regularly works at the front desk consistently displays a negative attitude. She fails to greet or acknowledge patients, speaks in a cold, dismissive tone, and presents an unwelcoming demeanor that makes patients feel uncomfortable from the moment they walk in. This behavior is unacceptable in a healthcare environment and undermines the patient experience. As someone who also works in customer service, I understand how demanding the role can be. But basic courtesy, warmth, and professionalism should always be present—especially in a medical setting where patients may already be feeling vulnerable or stressed. In contrast, the other receptionist with long brown hair is friendly, respectful, and consistently professional. Her presence makes a noticeable difference in the atmosphere, and she reflects the high standard of care that Summit Health is known for. I strongly recommend that Erin receive customer service training and that management closely monitor her interactions. The front desk is the first impression patients receive—it should reflect the same excellence as the clinical care. I’m writing this in hopes that Erin can receive the customer service training she needs to reflect the same level of excellence as the rest of the team.