CarePoint Health Sleep Center

On 12/23/25, I had an emergency room visit recommended by City MD Urgent Care for an elbow issue. I arrived at 4:05 p.m. and was immediately helped by the intake clerk, Ms. Hodnovich, who was friendly and courteous. After about 5 minutes, I was registered and admitted. There was a young lady wearing a hijab who was extremely pleasant. A few moments later, Dr. Enriquez came into my area. She evaluated my elbow and was able to correctly diagnose my issue. Nurse Olivares came next and gave me an anti-inflammatory and helped prepare me for the X-ray. Both were pleasant and professional and made me feel comfortable. The X-ray technician (an African-American lady) was friendly and had my X-ray done in about 3 minutes. I was given instructions for post-treatment, and my meds were sent to my local pharmacy before I left the emergency room. The entire atmosphere was clean, and all staff that passed my area gave me a warm greeting. I was in and out in a little over an hour, thanks to the stellar skills of the entire emergency room staff!

I brought my daughter to the ER because she was having an asthma attack. She was treated with albuterol, but her oxygen levels remained unstable, ranging between 89–91%. Despite this, the doctor discharged her without first speaking to us. I was extremely confused and concerned. The doctor later came in and told us that the hospital does not have a pediatric unit and advised us not to bring her back there. We were given a prescription and sent home instead of being transferred to a facility that could properly care for her. Trusting my instincts, I took my daughter to RWJBarnabas urgent care, where she was immediately transferred to a children’s hospital in Newark. She was admitted to the pediatric unit and hospitalized for four days. If I had followed the original doctor’s instructions to go home and wait to pick up the prescription the next day, my daughter may not have made it through the night. This experience was frightening and unacceptable. A transfer should have been arranged immediately. This was the worst hospital experience I have ever had, and I would never recommend bringing a child with a serious condition here

I am writing to report a deeply distressing and unsafe experience I had during my recent hospitalization following a complex nine-hour spinal fusion surgery. While my surgeon and the day-shift nurses provided excellent care, my experience with the night-shift nursing staff was alarming, neglectful, and emotionally traumatic during the most vulnerable time of my recovery. Immediately after surgery, while still heavily affected by anesthesia, the night staff failed to perform basic post-operative care tasks. I was not placed on an IV, not given antibiotics, my catheter was not emptied, my compression socks were not put on, and my nurse call button was not plugged in. Had I not had someone staying with me, I would have been unable to call for help while experiencing severe nausea and vomiting due to the anesthesia. Additionally, the night nurses repeatedly pushed my tray table out of reach despite knowing I had just undergone major spine surgery. Each time I pressed the call button, the nurses responded with visible irritation, making me feel as though my legitimate needs were an inconvenience. The following morning, the day nurse immediately recognized the lack of care I had received, corrected the issues, and made every effort to make me comfortable, including arranging a private room. The second night was painful, but the third night became especially traumatic. That night, I attempted to responsibly transition to a lower-dose pain medication. When my pain reached a 7–8 out of 10, I asked my nurse if I was due for the medication. She told me she would check—but never returned. As my pain escalated to a 9, I pressed my call button again. An unfamiliar nurse, whom I had never seen before, entered and said she would find my nurse. She disappeared and did not return. Over the next hour and a half, my pain reached a 10 out of 10, and I urgently needed assistance to get to the bathroom. Each time I called, the same unfamiliar nurse only said there were “no nurses available.” I repeatedly begged for help and told her the name of my nurse, but she insisted I was mistaken and kept searching for the wrong person. When my assigned nurse finally appeared in the hallway, I cried out to her for help. She responded, “We’re working on it, hold on,” despite the fact that I had already been waiting over an hour in severe pain. At that time, my nurse informed me that the unfamiliar nurse did not even work on that floor—something I could not have known as this was my first stay at this hospital. When my assigned nurse eventually came into the bathroom, she advised that I needed to ask for the medication before they could give it to me—meaning that pain medication is not automatically administered on a schedule; patients must notify staff when they are in pain. I had tried to do this, but my request had gone to the wrong nurse, resulting in a dangerous delay. I explained that my pain was at a level 10 and that I needed intravenous medication immediately to be able to stand from the toilet. Despite my distress, she repeatedly interrupted me and refused to provide the medication, leaving me in extreme pain while sitting on the toilet. For the remainder of the night, she remained dismissive and made me feel ashamed for needing care at such a vulnerable time. By the next morning, out of fear of enduring another night of uncontrolled pain and mistreatment, I discharged earlier than medically recommended. This experience left me physically set back, emotionally traumatized, and genuinely fearful for my safety in your facility. What should have been a supported recovery turned into one of the most frightening and humiliating experiences of my life.

Every time I come to this hospital it’s a terrible experience. My father is 80. I understand they have a 2 patient per room visit. Security was a little nasty about my fiancée, brother, and myself being in the room, since we arrived and my brother was already in the room.. My brother was getting ready to leave and was told a nasty response to basically hurry up. The room is disgusting. Floor is always dirty. I have pictures of the trash in the room. Shouldn’t be the family’s responsibility to clean the room.

I recently went to Bayonne Medical Center for an infection in my foot, and I could not have asked for better care. From the moment I arrived, the hospital was extremely accommodating, and every staff member made me feel comfortable and taken care of. The level of professionalism and kindness truly stood out. A special thank you to my nurse, Amanda, who was absolutely excellent. She went above and beyond to make sure I was comfortable, explained everything clearly, and treated me with genuine care and compassion. Having a nurse like her made a difficult situation so much easier. I am very grateful for the outstanding treatment I received here. Bayonne Medical Center and their staff are truly the best, and I highly recommend this hospital to anyone in need of care.