Penn Sleep Center Washington Square

The night staff were really moody and rude when I was trying to find my way around to my sleep study. The specialist that looked over my sleep study was respectful, nice, and informative though. There's no checkout with the desk when sleep studies are complete in the facility. They let me sleep in a little over 5 am but woke me up at a reasonable time. I got my results in my main Line Health portal almost immediately. Definitely recommend this place

Clean waiting area, curtious staff

Response to Penn’s comment: Your facility do not take concerns seriously, this is an automated response you provide to anyone who leaves a negative review. If you took concerns seriously, you'd address them in an appropriate and timely manner via your facility instead of waiting for people to leave negative reviews on Google Shortened version of review: it has taken Penn over 11+ weeks to organize a sleep study for a patient who requested one in November for severe sleep apnea. If your facility cannot meet the standard of care it needs to meet for your patients, stop taking new patients. I never write reviews, but I feel that anyone inquiring on where to go for help should know how downright and unacceptably AWFUL Penn Sleep has been to deal with. Review: My significant other is a patient at Penn Sleep. He inquired for a sleep study during the first week of NOVEMBER (this review being written mid-January), and was told he would get a call 2-3 business days later to schedule a time to receive his sleep study materials. AFTER CALLING ONCE A WEEK FROM NOVEMBER THROUGH THE WEEK BEFORE THE NEW YEAR, and continuously being told he’d get a call back to schedule 2-3 business days later, someone finally provided him with a date/time to pick up* the sleep study (during work hours which is inconvenient for any working patient, so you must get time off from work with incredibly short notice, and pay for parking). Upon picking it up, they provided little instruction, seemed simple enough. He kept it over the weekend and dropped it off during the time Penn provided. Well, 5 days after dropping off the study, we call to check-in on the study SINCE NO ONE EVER CALLED to explain the next steps (wow, shocker, seems like a pattern), they said it didn’t work and he has to pick it up, again, and do the study, again. Why didn’t anyone call us the day after we dropped it off to let us know? Why is the patient having to call to be told that, why didn’t a staff member call right away when they found out the study didn’t work? Anyway, the caller had no other information and said someone else will be calling with more information later that day, which of course, no one did. Now we are waiting for them to spring another date/time IN ORDER TO REQUEST MORE TIME OFF WORK, AGAIN, and to pay to park down there, again, to pick up and drop off their materials. *Side note: I know people who went to other facilities outside of Penn for sleep apnea, and their provider mailed materials with explicit instructions, and a return label. There is a CONSISTENT PATTERN in this review that illustrates the way Penn Sleep operates; other facilities care much more about their patients health, time, and efforts as opposed to Penn Sleep. It has been months trying to get help from Penn Sleep for severe sleep apnea, and there has been no progress whatsoever because of Penn Sleep. If you can’t take more patients, stop taking more patients. As a facility that is held to the highest standard of care, it is clear that Penn Sleep has excessively strayed away from the standard of care in which all medical facilities should have. This is not only alarming for the patient who has to make time to call them every week to find out what is happening with their health, which shouldn’t even have to be done in the first place, but it SHOULD also be alarming to the facility, itself. If anything happens to a patient that they have CONTINUOUSLY NEGLECTED, a medical malpractice suit is more than likely to occur. I suggest whoever is reading this review to go somewhere else, where the facility meets the standard of care expected by all medical offices. And if a Penn Sleep staff member is reading this, I highly suggest you have a word with your staff.

Been over two months now and I have not yet been able to get my sleep study done. All they need to do is to obtain prior-authorization from my insure and they got so lost in the process and I have trouble reaching their patients and guests relation department to file a complaint