Commonwealth Sleep Center

Amazing staff!! Fun to work with. Always professional, very efficient, and in a great mood! Laughter and smiles abound!

Ruth was a great technician, she made me feel so comfortable and explained everything thoroughly prior to the sleep study. Very friendly and attentive to my needs and answered all my questions.

Your customer service has been consistently unprofessional. This assessment is not based on a single incident but on a series of interactions that fall far below the standards expected of a medical facility. First, during the initial phone call from your office, I was expected to drop everything and speak with a provider on the spot. My time is valuable as well. It is unreasonable to assume patients are always available at your convenience. That was my first red flag, and unfortunately, the unprofessional conduct only continued from there. Next, I asked a simple, legitimate medical question before my appointment—specifically, which sleep aid I should take. What I received in response were contradictory, incoherent fragments that looked like they were written by a four-year-old. When I asked for clarification, the advice kept changing and remained vague. A licensed medical professional should be capable of providing a clear, consistent, and grammatically correct response. Instead, the communication I received was careless and confusing—completely unacceptable for a healthcare provider. Finally, I received a phone call to schedule my follow-up. I was offered 2:00 PM and accepted. However, when the appointment was confirmed, the time had somehow changed to 3:00 PM. I questioned this discrepancy and was told 2:00 PM was no longer available. I accepted 3:00 PM and received a confirmation email—only to receive another email 14 minutes later with yet another time, without my consent or notification. When I called to ask about it, I was told the provider was leaving early and 3:00 PM was not available. Yet the new appointment was at 3:45 PM, which makes no sense. When I objected, they agreed to move it back to 3:00 PM and said they “will just move someone else instead.” That is exactly what makes this unprofessional. You should be asking a patient for their consent before moving an appointment—not shifting people around like pieces on a schedule board. This pattern of carelessness and disregard for professionalism is unacceptable—especially from a medical organization. Patients deserve clear communication, respect for their time, and competent, consistent service. I strongly recommend you review your office’s communication procedures and staff training, because this level of disorganization and disrespect undermines trust and credibility.

I was super nervous for my first sleep study, I absolutely hate sleeping somewhere new and unfamiliar BUT it went very smoothly! The bed was insanely soft and comfy. The room was cool and it even had a fan on the bed side table! They even provided a TV with YouTube so I was able to watch a show! The staff were very friendly and made the process easy. I had a very pleasant experience, thank you!!

First, Nancy was lovely. She explained what she was doing and walked me through the process. When she came in in the middle of th night and the next morning she was very gentle with waking me up. The bed was large, softer than what I typically sleep on but still comfortable. Sheets, blankets and pillows were nice. Room temp was good. They had a TV and fan available. The hallways were noisy the first few hours. Loud talking and laughing. And there is a single bathroom for everyone. This bathroom provided the only toilet, sink for brushing teeth or washing your face, and place to change as the sleeping rooms have cameras. There was no shower so I had to go home with electrode glue still sticky in my hair. I'm looking forward to getting the results and finding better was to sleep.