Sleep Wake Management, Inc

O have been treated rudely by an appointment male and a suppose manager that didn’t provide me his name. Kept interrupting me when I tried to explain. I believe it was the same man who was rude and my phone call did not go to a manager. Awful! They want you to make 2 appts before a diagnosis' report from your doctor arrives.

Avoid at all costs...sleep study was poorly done, front desk will not answer at any time now, and up to this point they have refused to forward the prescription to my doctor. I have had two studies done...one here and one at Sleep Centers of Texas. Sleep Centersof Texas, which is just up the road from here, we're far more professional and knew their jobs. This place is the opposite.

When I showed up building was locked which I can understand for patient safety, however being 1st time patient I should have been advised that it's after hours for everyone in building but someone in scrubs will drive up at 8:10 which I will have to ask if they are with the sleep center then wait for them to go set up then they will go back outside and let you in! Then I received a call today about a 2nd appointment that I knew nothing about but they are adamant that I was told and I just don't remember setting up the 2nd because that's their policy. But they sure do tell you about a $200 fee that your charged it you don't show up. I'm glad I waited around for awhile before leaving on my 1st visit or I would have been charged! Very unprofessional I wouldn't recommend this place to anyone

I have never been treated so rudely in my life. I was told that I couldn't even get information on if their facilities were clinics or hospitals without going through a half hour long scheduling process. After trying to talk to someone about the poor customer service, I spoke with Joe, and now I know why no one else there thinks twice about their poor customer service. Joe talked over me at every opportunity. I literally never finished a sentence, and, in the end, he told me to go somewhere else and hung up on me. Courtesy and professionalism is unknown to them.

I arrived at the 1604 location at 815pm for an 8.30pm appointment. At 8.22pm I received a a call from a blocked caller ID to inform me that the tech was running late due to a traffic wreck on the highway. I was told that the tech would be 10 mins late. I waited and waited until 9pm. The location was remote and not brightly lit, not a great thing for a female on her own. I went home very upset as nobody kept me updated with another telephone call. The next day when I called to speak to the manager her tried to say that I was called again at 8:50pm, a complete and utter lie. They were not in the slightest bit interested that I had been massively inconvenienced. DO NOT USE THIS BUSINESS IF YOU VALUE YOUR PRECIOUS TIME!!!