Baystate Franklin Medical Center

I am dealing with permanent disability because I was ignored when I came here five months ago with paralysis and a tick bite. They said it was viral, that Lyme tests wouldn’t be accurate and never gave me antibiotics that I needed. Four months later wasn’t better and one day on doxy my symptoms started to get better but because of my delay in appropriate treatment I am dealing with possibly permanent mobility issues. At the er the doctor gave my anxiety meds, said my headache was unrelated (it was actually my nerve dying) and I was told I’d be better in three days. It’s been six months now and I think I would be better had I not gone here.

I had recently visited on October 17th, 2025. I had a viral infection that was later determined after testing. I had seen many folks with many much more serious cases, so I asked to please wait in the waiting area until final decision where I should go. I believed to have had 3 X-rays, Strep culture, COVID 19 test and other rapid testing. I will believe a few other times I visited that things were going to be a smooth advance to the actual unit. I had also back in 2019 being under a Section 12 care was treated without prejudice and utmost respect. The loyalty and trust from all the employees were great and that I wouldn't seem to have a rough interaction. I wish to be there on certain circumstances differently, but I have not had Ever bad interactions at BSF! Even during other hospitals being out of operations and BSF being over packed with clients and patienta they managed to handle everyone with care, respect and patience. If your from the Greenfield area this would be the location to go for emergency medical needs.

The ER department is the worst. Yes they may get you in quick, but they will also keep you there for 6+ hours. The phlebotomist suck. Every time I go there they can’t get it in. Last time I visited they couldn’t even get my IV in. Got poked a total of 7 times, and it’s been over a week, and I still have bruises. Overall the nurses are rude, the doctors are uneducated, and I truly feel as if they don’t really care about their patients.

I just got out, I was sicker than I thought. Im going to honestly say I have mixed feelings it really is hit or miss at this hospital. Respectfully I can say they are very short staffed, and extremely overwhelmed. I was in for 2 days found an abcess and pin hole in my intestines they treated me to the best of their ability they were honest but towards the end the vibe was off. And yes they definitely want to make sure you aren't there pill seeking. Not everyone is a junkie and yes i did feel that i was screened for some reason.People like me dont look sick because of high pain tolerances I live in pain. However you have to give credit were it has been earned the unit nursing staff on 1 floor was and is excellent they listen they care.kaylee,shana,serenety,brenda,michelle,levy,CT. I forgit your name and everyone else I couldnt remember thank you. Room#6 corner suite. So in the end we are in control of ourselves if your sick and you need the ER go because if I need them again I will take my chances. Sometimes you have to make the best out of a bad situation that's just life.

I have been in and out of the hospital frequently in the past few years and am very happy with the Baystate Franklin Medical Ctr. The staff are friendly, caring, knowledgeable, and professional. I know that when I am there, I am in the best place possible, no matter what is happening. The only drawback I experienced was a very long wait in the ER of three and a half hours. I was unable to sit comfortably due to my injury, and there is no accommodation for that scenario in their waiting room. I do not hold the center responsible for the wait. It just seems the community has grown larger than what the hospital was originally designed to support.