The Sleep Disorder Center, Inc

One of the worst “medical” experiences I’ve ever had in my life. (The technician who conducted the overnight study was INCREDIBLE - everyone else is horrendous.) I went for the follow up for my son’s sleep study results, after having waited weeks, and my son was not with me (he was 9). They told me they couldn’t see me without my son. I persisted and explained I just needed my son’s results and I am his legal guardian, so I didn’t understand why I couldn’t have the results. They continued to tell me the doctor wouldn’t see me so I then asked for them to just print off his results. They tried to tell me no for that, too (the doctor was standing me hind them quietly for most of this conversation). So I called my son’s doctor’s office to ask if they are allowed to refuse to give me my son’s medical record, which the confirmed was not allowed. So I go back in and insist that I receive a copy of my son’s records and they finally agreed, under the agreement that they would no longer treat him. There is a reason this place has such bad reviews, as I also stated to the staff. Don’t waste your time or energy. If your doctor refers you here, I’d ask for somewhere else.

My husband goes here and most of his appointments get rescheduled with less than 24 hrs notice. Dr’s bedside manner leaves a lot to be desired. The only reason I gave it two stars is because the nurses are always pleasant and efficient.

1. If you are scent sensitive, do not go here. I mentioned this to Dr. Randhawa, and she said there was nothing she could do about it, saying it was the patients who I could smell. I was the only patient in the waiting area, and I noticed it every time I was there. It is her reception staff with their overpowering, scented lotions. 2. Dr. Randhawa never explained anything to me. Not what sleep apnea was, not what causes it, and barely talked about my results and again didn't explain anything. She had the door open, one foot out of the room, while I was trying to ask questions. I want to understand what is happening. I want a Dr to take a little time with me, I'm not needy with endless questions. I walked into another sleep center the next day where there were no overpowering perfumes, and the first thing they did was explain apnea to me and made sure all my questions were answered. They thought they were repeating what I already knew, but not, I hadn't heard any of the information they took the time to give me.

My referral was approved 2 months ago. I never received a message or a phone call to schedule and when I tried to call them myself, nobody answered and there was no option to leave a voicemail. Extremely unprofessional. Edit: I tried calling this sleep center a handful of more times to try to get ahold of someone. On one occasion someone answered the phone, put me on hold immediately, and then hung up so I went to an answering service. The answering service would not allow me to leave a message unless it was an emergency. After 3 or 4 tries, I was finally able to reach someone. They could not explain why they never reached out to me, and I was finally able to schedule. I arrived to my sleep study on time, packed for a night at a hotel like the instructions said to. The technician did not allow me to remove my makeup, brush my teeth, or conduct any other normal part of my normal sleep routine like the paperwork said I would be allowed. Their instructions SHOULD say "Arrive with your teeth brushed, medication taken, and ready to go to sleep right as you walk through the door." The technician (who is not a doctor) had an attitude throughout the entire sleep study and insinuated that I was wasting my time with having a sleep study based on my symptoms. I took several sleep aids to try to get to sleep as I have pretty severe insomnia, and after an hour of being unable to sleep I turned on my phone to listen to some music and try to wind down. This is a normal part of my sleep routine, and I told the technician that I normally go to sleep from 2-4AM so he knew that going to bed at 9PM would be a challenge for me. One of my leads came undone, and the technician came in to fix it. I asked to use the restroom at that time and he appeared very irritated. When I returned, he chastised me for being on my phone. I told him that this was a normal part of my sleep routine, but he insisted that I could not be on my phone at all during the sleep study because it was a medical test. This was not mentioned in the paperwork I received prior to my appointment either. If I had known, I would have brought a much heavier dose of sleep medication. I continued to have a difficult time falling asleep, partly due to the sound of the technician's TV that he was watching in the main office. The next morning the technician tried to diagnose my sleep issues and told me that I could resolve my insomnia if I just didn't use my phone. I told the technician that I have had insomnia before I even started puberty and have tried everything from melatonin, to prescription strength sleep aids and even off-label usage of mood stabilizers out of pure desperation from myself and my doctors to find better sleep. The technician practically snickered that mood stabilizers would only be prescribed for someone who had experienced a psychotic break. (Again, I feel that it is important to mention that the technician is not a doctor, and certainly not a psychologist. This comment was at the very least insulting.) I suffer from chronic health problems and have seen a variety of specialists for those issues, however my experience with this sleep center from start to finish has by far been one of the worst medical facilities I've ever experienced. Although I doubt that they care about their feedback because they have received regular 1 star ratings for several years. They likely will not do anything to improve their facility anytime soon, so I would advise that anyone who has to have a sleep study done take their business elsewhere. Thank me later.

I have never had a medical facility call me, ask me if they could move my tele-appointment to an earlier date, then have a collection agency call me at the time of the appointment for co-pays. Which, I would have paid long ago, if they had an online bill pay service like most offices. Or, if there were physical visits, like before COVID-19. Or, if there was any mention of the this going to collection from the representative who called me. Or, if they had a bill slot on their door, and were open sometime besides Mon-Fri during work hours to receive payment. I had no feeling that they gave any care about about my well-being. It was actually one of the worst experiences I have had at a medical facility.