California Sleep Solutions

It took months to get an in house study. It was warm. I could barely sleep the entire night. The doctor that reviewed my results didn't look at my previous results before making an assessment that will involve another 3-4 months of waiting then 3-4 more months to get a pap from my insurance. Attempts to contact them on their stupid klara bullshit haven't gotten a response.

Very disorganized. Billing department took 3 months to update my insurance change and that’s only because I called them twice to tell them, then I was stuck with a huge bill. Then trying to work it out I was out on hold several times for 15 minutes or more. Unprofessional and amateur at best.

If I could give zero starsI would. My father had an appointment scheduled this month and unfortunately he suffered a stroke and has been recovering at a skilled nursing facility. My mom attempted to cancel the appointment because of obvious reasons, and these insensitive monsters asked to speak with him and asked him his name, DOB and full address- I believe they’re not educated in stroke symptoms, or else they would know about cognitive issues. These jerks are now asking for us to send them my dad’s medical record for proof that he had a stroke or else they will charge us. Its not enough that we have to grieve our father’s current situation and unknown health risks, but now they want us to send them private information. Does this facility believe that people are immortal? Its not enough that they spoke to him as well, apparently. I hope this place closes for unprofessional and insensitive conduct.

I’m beyond frustrated with this company’s handling of my account. As a current patient, I was hit with an unexpected bill due to their failure to properly manage changes with my new insurance. I confirmed coverage with my referring doctor months ago and was told I'm fine. They also told me via chat that my insurance no longer covers “supplies" I was trying to order, yet never warned me about charges for the machine with these changes nor asked me to return it. This lack of communication is unacceptable and left me with a financial mess. Worse, they don’t even answer phone calls when I try to get answers. No explanation, no support, just silence. Online reviews show I’m not alone as well, others have been blindsided too. Avoid this place unless you enjoy surprises and terrible service. The technicians during my assessment were great, but not confident in the treatment center itself. I’m still waiting for someone competent to explain this disaster and fix it. Hopefully they at least respond to their contact form. I've also uploaded other reviews to reflect the negative trend that is happening. It's almost like they are PURPOSELY doing this...BEWARE! FYI, I did some research on Yelp and it looks like there are multiple lawsuits with this company. I've attached the photo to this review as well. UPDATE: Ca sleep solutions was able to reply on here to my review, yet failed to contact me or my wife via phone or reply to my contact form. It’s like you don’t even want to talk to anyone which further shows lack of communication. Yes I acknowledged supplies, but why didn’t anyone tell me about the full service being discontinued and I would get charged? You replying to me only on my review further shows what I am trying to tell everyone else…communication is awful. Until you start returning phone calls and people desperately trying to talk to someone, you will continue to get reviews like this from others…. Your previous history shows this as well…

My wife had been pestering me about my snoring for quite some time. I knew I snored, but one night I ran an app that analyzes sounds during sleep (Mintal Tracker-Highly recommended). Turns out I didn't just snore...I SNORED! REALLY bad! I knew it was bad, just not nearly that bad. I got a referral to a sleep specialist from my primary doc. They ordered a 2-night at-home sleep test, and sent me to California Sleep Solutions. I had to make an appointment to pick up and return the equipment (which I thought was a bit odd for an at-home test, but OK). I met with the tech who walked me through everything and made sure I was comfortable with putting the sensors on. I can't remember her name offhand, but she was AMAZING! The test was super simple. Strap the main sensor around your chest with the adjustable band, attach the nasal cannula and fingertip oxygen sensor, done. It even starts and stops automatically. I ran the test for two nights and brought the equipment back as scheduled. I had some concerns about whether or not the data recorded properly, but the tech even took the time to verify before I left that it had captured plenty of good data. Not long after that I received my results and found out that I was having nearly 56 events per hour! No wonder I snored so bad and felt so tired during the day! Unfortunately my doctor ordered my machine from another source. Had I known the runaround that place would be and that CA Sleep Solutions can handle that as well, I would have requested that instead! Now that I've finally got all that sorted out and kicked the other sleazy company to the curb, I'm planning to give CA Sleep Solutions a try. I'm due for some replacement supplies, so hopefully they can help me out. To those complaining about the cost, don't blame this company, blame your insurance. Make sure you understand what your co-pay is, what your co-insurance percentage is, and what your annual out of pocket maximum is. I had met my deductible and annual out of pocket maximum, so the test, machine, and supplies cost me $0 out of pocket. It's been three months on CPAP therapy, and it's made an AMAZING difference in my life! I sleep a solid 8 hours and am down to less than 1 event per hour on average. Thanks for such a great experience!