Penn Highlands DuBois

They have a select few staff who are phenomenal, but a majority are just awful. I overheard what I believed to be administration staff talking poorly about other staff out in public areas. She mentioned a director being awful, but needed someone to fill a spot so she didn't have to deal with it. I don't know names, but the one lady was skinny, long brownish hair, way too much makeup, and bad lip injections. I was going to the lab when I overheard this. I'm concerned that her conversations should be maybe more private. I'm appalled that one would talk about someone like that too.

Went in to the ER on Sunday December 7th with severe abdominal pain. This turned out to be appendicitis. The whole ER staff was amazing the whole time I was in the ER. When I was finally transferred up to a room the surgical staff and nurses were also amazing. This is the first time I've ever had great care at this hospital even when it was J.C Blair. I was very impressed.

They way I feel about my medical attention is the way I was treated! From the Emergency department all the way through. I am truly grateful for the way they took care of me! The staff were amazing! They all were treating me super well. The warmth and comfort that they gave, the effect hasn't even worn off. Thanks you !!!!

I didn’t even go in to get care because staff was so rude on the phone. I called about a traumatic experience, and asked if there would be a female doctor available for my care. I am a female myself. They rudely said that they can’t tell me that. Even if that was a policy, there is no reason to have an attitude with someone calling in to look for care. They had no manners, compassion, or professionalism. It was baffling to say the least.

I had an emergency room visit July 15, 2025, went in with excruciating back pain level nine and 10. Had to goto emergency room as im out of town here… had to go in via. Ambulance…the ambulance crew was AMAZING! btw! Arrived to hospital with an IV …..at hospital received zero empathy, nurses were joking and I was happy to see that upon arrival…..that’s where it all stopped going well…..no hydration no doctor zero empathy from nurses was released with no idea of why I was in the state that I was in. Did not see my X-rays or discussed my results(a PA said nothing was wrong). I had a bad fall 9 mos prior I explained maybe 10 times to 10 different people. Again in Level 9-10 pain. Could barely walk out of hotel hospital again zero empathy from at least 10 nurses standing around me. I have excellent health insurance BCBS by the way so uninsurable is not an issue with me apparently this hospital is known for providing healthcare to uninsured people. Maybe they get better service?I will never go back there again for medical attention and am trying to find healthcare in the area as I’m still stuck in a bed at home. . Only one nurse there went above and beyond for me. I think her name was either Jen or Jenna or Jesse. She told me Her story about her getting knee replacements, and she took extra time to actually help me and I plan on going in and thanking her (I think I’ll just have something nice delivered). She was the only shining star I experienced in a sea problems. I don’t post bad reviews but this is a different situation as I hope it educates people and patients appropriately… I have a very good comparison as I was in a similar situation five years ago at this same hospital when it was operating as JC Blair and the service was phenomenal and I’ve actually used it in many conversations as an example of local town healthcare excellence. This is no longer the case as of my experience on 7/15/25