Sleep Disorders Center

The best of the best. From care received following a life threatening illness to necessary outpatient procedures ..I received excellent, professional and caring treatment. Thank you also to Dr Paul, he's been more than compassionate through all of this. Thanks also to Dr Alexander and dr Fulton.

My recent experience at Mary Greeley and McFarland was deeply disappointing and concerning. Despite arriving with clear evidence of head trauma and seizure activity, my charting contains inaccurate and contradictory statements, including speculative claims about intoxication that were objectively disproven by lab results (ethanol = 0). When I attempted to discuss and correct these discrepancies, I was repeatedly brushed off and told no one could “discuss” the documentation, even though federal law (HIPAA §164.526) gives patients the right to request and review amendments. My written request for correction has now been ignored, leaving damaging, false information in my record. Through multiple calls, call transfers being hung up on, an no call backs.. the level of care seems quite clear. It’s alarming when a hospital prioritizes assumptions and outdated stigma over clinical accuracy. The documentation itself contradicts their own findings, yet no one has been willing to clarify or amend it. The documentation also gives me a score for interpretation that I’m suppose to die in the next 30 days and also am likely to have a blood disease that was not discussed with me. Transparency, accountability, and professionalism should be the baseline in healthcare, not the exception. If you’re considering care here, I strongly recommend documenting everything, requesting copies of all notes and labs, and ensuring your record reflects verified facts, not speculation.

I would have given it 5 stars had it not been for my discharge fiasco. The doctor took forever to write DC orders and then they weren’t able to retrieve my valuables from their safe. I sat around and waited for hours into the evening, which messed up my travel plans to get back to my home town. There was also a mixup on my admission med list when I first came in. Apart from that, there was much to like. Good culture there, very patient centered. The nurses are compassionate and attentive. Good doctors. The food was excellent, and it is a beautiful facility. Tests were done promptly and technicians were friendly. I wouldn’t hesitate to return and would recommend to others, but there were a few hiccups.

Horrible!!! My husband was checked in 2 hours ago. They stated they don’t have any rooms and set him back in the lobby. He’s been sitting in the lobby for 2 hours in excruciating pain and now being forced to watch people who came in after him get seen first. 1 star because zero isn't an option.

I cannot overstate the absolute incompetence , nor the arrogance of said incompetence, that runs rampant throughout this institution. EVERY experience has been a lesson in the hell of the healthcare here. My most recent visit yielded the following; - I arrived with a walker and almost immediately needed a wheelchair as I was too weak to stand long enough to register - I explained that I had come in because I was recently hospitalized for sepsis and had, just a few hours previously, collapsed in my kitchen - In the lobby there were several other people waiting- groups of women chatting with one another, some parents and their children- one man was literally running back and forth through the room for an inordinate amount of time…most of them would have been fine to go to an urgent care - I was taken to the triage area wherein I reported the sepsis hospitalization, the collapse, the fact that I also have Addisons and have been experiencing blood pressure drops in relation to the that condition - I was then taken back to the lobby due to the fact that there were no rooms and ambulances coming in- I asked what would be done should I lose consciousness while in the waiting room- and was asked if I were going to get up and walk around. When I replied that I was so weak I wouldn’t be a lot get to the bathroom if necessary- and was told “then you will be fine, as long as you don’t get up” - I was also told it would be at least a 2 hr wait - I then watched maybe half an hour later as people began going back and not returning…getting rooms and actually being seen. The guy running with his kid, people who could just walk back with no assistance while I sat in a wheelchair I couldn’t get up from, shaking from the pain of the fall and the bedsore I recently developed due to difficulty with mobility - As it turns out, the group of women who sat chatting casually had all individually come from Marshaltown to get pain meds, among other things- to an ER, in Ames- for pain “so bad” they could just sit around gabbling while they waited. Complete with laughter and talk about ordering pizza to the lobby- while I was shaking with the effort to sit upright - One of the group of women took a phone call in which she talked about how they had been waiting for three hours and still hadn’t been seen and that others who hadn’t waited that long were going back -The receptionist- everyone really- could hear what she had said and interjected with the statement to the effect that patients were seen based on acuity- which IS supposed to be pristine triaged for duress. Some of the women had gone back, so did the dad who was literally running laps… - I, however, sat…for over two hours- in the lobby-almost the last one left after the maybe 20+ others who were already there when I got there - So when my son called to see if I was going to get in, I told him that he would have to come to get me, as I needed to find a hospital where I could actually be seen- where they actually know what acuity means - He had to wheel me out. I almost couldn’t get myself up from the chair after having sat there for long- never having been seen- but they had heard me. Believe me when I say that the staff who did were very quiet for the rest of my time while waiting. The ABSOLUTE FAILURE of a healthcare facility to provide competent medical services, plain and simple.Anyone with an actual health EMERGENCY avoid this institution full stop.