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UPMC Pinnacle Sleep Center is an AASM-accredited sleep center located in Mechanicsburg, PA. The clinic specializes in adaptive servo-ventilation (ASV), behavioral sleep medicine, bipap/bpap therapy, cpap therapy, home sleep testing, in-lab sleep testing (Polysomnography), multiple sleep latency test (MSLT), non-invasive ventilation, oral appliance therapy, sleep medicine consultation, and sleep studies. Patients can receive expert care for central sleep apnea (CSA), circadian rhythm disorders, insomnia, narcolepsy, obstructive sleep apnea (OSA), parasomnias, and restless legs syndrome (RLS).
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Verified patient experiences
Awful place and waste of time, I had my home sleep study done 13 days ago and still no results, I call in to check when and where my results are and no one seems to know. Avoid this place.
I don't take the time to normally write reviews however in this case I thought it was necessary. Greg was exceptional from the start. He explained everything so that I clearly understood the process and asked if I had any questions throughout the whole explanation of how to use the machine.
You can call all day every day doesn’t matter they will never answer the phone…..
VERY POOR follow-up, treatment and customer service. It took months to get an appointment and an additional month to get the study read by a sleep doctor. I found out that I had POSITIVE result (sleep apnea) via the patient portal, not a phone call from a single person or even a letter. Treatment options (included surgery) were provided via the patient portal in a multiple choice type of email. A description of the options was NOT provided nor a link for me to get educated. I chose a treatment option (sleep machine). 30 days later NO contact regarding the machine. I wrote back via the patient portal. They said that they ordered it again and I had wait another 30 days. After this time frame passed, I called. I learned that the lack of contact was a "courtesy" to me so I could save money. (It saved them money too.) UPMC has no system to track patients with a sleep diagnosis to see that they get treatment! When I mentioned that UPMC has an extensive system to inform patient's of their NEGATIVE mammography results, the office manager said that the sleep medicine/Neurology group is "different" and has different policies. Basically, they don't care or even seem to recognize the importance of treating patients with diagnoses sleep apnea.
I had a scheduled sleep study and was turned away. These appointments take months to schedule and thousands of dollars out of pocket. Their system let me down. I prepaid and checked in online only to be rejected at the office because I didn't answer a phone call while I was at work.