Boston Children's Hospital

Sleep study and everyone we encountered was fantastic! Shoutout to our tech Kevin ! My son Keith said today ( 1 week later) that he wanted to visit you lol , you left a mark on my boy 💜

My son Jamie had a hurt back and Dr. Roscoe is the best. He had no pain within a week or so after wearing his brace, I still made him wear it for the 6 weeks! ☺️ The doctors eyes just shine. I can’t explain it. He’s a good guy and a good doctor!

Quickly after taking that right off the road, your going to up the hill to main entrance , park to the side and get that wheel chair, i left my 11yr old in lobby while I went to park. There is security there, I felt safe doing so! (Free parking in garage)

Today was by far the most frustrating experience I've had at Boston Children's in Waltham, MA. My daughter was scheduled for a sleep study, and when we arrived, I was taken aback when asked for my ID to create a badge. I explained that I hadn't been informed about this requirement during the call I received to confirm our appointment. Just a few weeks earlier, I had no issues coming and going without badge—no ID needed. In fact, I even visited on a weekend to get my daughter a pair of glasses, and at no point was an ID mentioned or badge The staff’s reaction to my situation was disheartening. I could feel the judgment as they looked at me, making it seem like I was causing a problem. The young woman kept insisting on the ID until a coworker intervened and said they could just take my name and date of birth instead. Finally, I passed the security checkpoint. For the sleep study, we were told to arrive at 7:30 PM and leave at 6:15 AM the next day. I fully intended to stay in the room with my daughter; our goal was to ensure she could sleep comfortably. When I mentioned tossing my badge, a medical assistant but the name Taylor, returned my badge to me, emphasizing the need to keep it close. I tried explaining to Taylor that it wasn’t necessary, as I planned to remain in the room and wouldn't be leaving the hospital. She seemed to take issue with my stance and moments later, Melinda Santini, my daughter's nurse, entered with a serious demeanor, stating I needed to wear the badge or risk having our appointment canceled. I was bewildered; I had never encountered a situation like this before. Melinda interrupted Janice, the technician, whom I regarded as an amazing supporter and informed her that I wasn’t following hospital rules. When I asked her to show me where it stated that I had to keep my badge on me at all times, she replied that she would check but warned me that she might have to cancel my appointment if I didn’t comply. Half an hour later, Melinda returned with a security officer, Patrick Sheifield, to clarify the hospital's security procedures. I was confused since I had already passed through without issue. Patrick shocked me when he explained that a background check was run on me as I provided my name and date of birth. It was a new procedure, he said, emphasizing the importance of having my badge at all times, although I had never signed anything indicating I would undergo a background check. Melinda seemed to relish her authority, insisting that she had the right to enforce the rules. I simply wanted to see the documentation supporting this requirement. Another nurse brought me what appeared to be the guidelines, but it mostly outlined protocols for employees and did not specifically state that I needed to have my badge on my person at all times or risk being unable to remain at the hospital. It did say that if I couldn’t provide a badge when asked, I could always acquire another. Curiously, the nurse claimed Melinda stated I was being loud and combative, which I found baffling—I was merely seeking clarification on a policy that I thought was unclear. This entire experience left a sour taste in my mouth. As a woman of color, I couldn't help but feel that I was being unfairly targeted, like I was being portrayed as the upset and combative one while all I wanted was to understand the rules. My daughter, tired and confused, was caught in the middle of what felt like a power struggle, and I was frustrated that our focus on her care was overshadowed by this unnecessary conflict.

Absolute worst hospital you could ever have the displeasure of going to. My nephew was admitted here and almost all night and starting as early as 6am was the loudest banging and jackhammering sounds from construction below apparently in the hospital. My nephew is 3 years old and has been fighting his while life. I have multiple videos of this and it got to the point after multiple complaints that the nurse manager herself filed a complaint on my nephews behalf. What kind of children's hospital condones this type of practice and after being asked reasonably multiple times let this escalate to the nurse manager of the unit having to complain on patients behalves? Absolutely sickening and the hospital administration should be ashamed of themselves. My nephew was transferred to another hospital where the administration gives a damn about their patients. Avoid this hospital at all costs