Maui Medical Sleep Laboratory

MMG's newest clinic has been open since about December 2014, located on the ground floor of the One Hana Highway building which shares the same parking lot as Mercedes Benz. Parking is free and plentiful, and highway access is easy. It's a very small clinic with only 2 internal medicine and 1 dermatology doctor. There is a Clinical Lab office in the building as well, but should you need any other services such as radiology, you'll have to trek up to the Wailuku clinic. Crowds? Nada! Germ-y, screaming kids? Nada! I love this place! Being new, the decor is modern, and the place feels clean in general. The exam rooms have nice views of the harbor area and Kaahumanu Ave. The windows are tinted dark preventing any peeping toms. Registration service has been quick, friendly, and very helpful. They got me signed up for online services which is something that was not offered to me at the Wailuku clinic.

There was a good doctor at this location (Dr.Wong), but she left after only a few years and a whole year on maternity leave. I don’t think there is anyone who has replaced her. Liked the PAs Jessica Graves and Tamsyn Kellough. We’ve never had a problem with the check-in people. The assistants at the Dermatology department are pleasant as well as the doctor and PA, but they now only allow 15 minutes per visit. I felt really rushed and a big portion of those minutes were used bringing the PA up to speed on my conditions and medicines she had previously prescribed. The PA is extremely nice and seems very knowledgeable, but I don’t think 15 minutes is enough time. They may have a lot of patients and the reason for the time limit and/or the priority is now focused more on cosmetic dermatology.

I had a dermatology appointment today that was challenging to make in the first place. I arrived early and my two young children I brought with me and I needed to use the bathroom. The bathroom at the Kahului clinic is not ventilated and whatever cleaning products they are using caused my asthma to kick into high gear. It also caused my four year old to have a headache. My throat and my lungs were burning and so I pulled my mask down under my nose so I could take deeper breaths. Not only do I have anxiety but I also have ptsd and started panicking that my asthma was going to get worse. A lady behind the front desk basically gave me the “choice” to pull my mask up (even though I told her I couldn’t breath and had a medical condition) or to leave and reschedule! There was 0 compassion from this woman, and no one in the medical office advocated for me besides one woman who gave me the e and number of the patient advocate. The really worrying thing is I was experiencing a problematic medical issue in a medical office and not one person offered to assist me. I was instead treated like trash and asked to leave. The is very dangerous to handle people this way and if I was someone else who couldn’t advocate for themselves I’d be very worried. I will be filling out a formal complaint and will follow through to make sure not only the office but that the woman who treated me like trash is dealt with accordingly. In my opinion she should be fired.

PA Sherelle Lum ignored my symptoms and gave me unnecessary attitude in a time of fear at my appointment. After chest xrays, she was supposed to call me with results within 2 days, but did not. She had me come in instead of telling me over the phone. At this appointment I made it clear I was still having chest and back pain with trouble breathing. She told me to wait for a callback for further testing - but then decided to annotate in my records that I "refused treatment", which is false. She should be ashamed of her behavior as a "medical professional". I don't care if she does not like military, or white people, it's unacceptable. I have fired her and received a new PA in hopes of finding better care.. but still fall under MMG due to my insurance coverage. Unfortunately, there aren't many options on island.

After making an appointment and showing up for a simple small mole, Dr. Cook told me she didn't have time for me. She was in a hurry to do a surgery and only spent 2 minutes removing the mole, then just about chased me out the door. I initially wanted to have 2 small moles removed, but the price was so high I decided to only have one done. Even then the price was ridiculous for just one, $325. I am never going back! Dr. Cook behaved very unprofessionally and cold. Best go elsewhere.