Montgomery Pulmonary Associates

My Dr. is awesome. I actually really like her. However, the front of the house staff leaves a lot to be desired. They are absolutely awful. They have no compassion and no empathy at all. They are very cold, which borders on just plain rudeness. The front of house staff is very important to the success of a medical practice. And from all of the other reviews on here about them, hopefully these reviews will be seen and will help effect some type of change. Coming here makes you more stressed out especially knowing the treatment you are going to receive. Unfortunately this is the only pulmonary specialist here.

The Physicians at Montgomery Pulmonary Consultants may be very capable and caring. It is my understanding they cover three hospitals and try to keep their office up as well. The office staff on the other hand is the absolute worst. My GP faxed over to MPC a referral and test results three times. One of those times I was standing next to the nurse who faxed the info to MPC. I saw the confirmation page of the successful fax, myself. MPC claimed they never got any of these. I then offered to bring them personally to their office. Oh, but NO. MPC has a policy to only except reports from other doctors offices. Smells like BS to me, to be so strict when you can't even "receive a fax". The lady answering the phone was always so rude. When you are in need of a doctor's services, you really should be able to talk with a person with compassion and cares about the patient's needs. . The office staff needs new management and training. Totally ridiculous that there is absolutely no customer service of any kind. Only option in this area to MPC is Birmingham. Called Birmingham Pulmonary Group. I explained what I needed. Got an appointment within two weeks. Went today to that appointment. So nice, everyone in their office. I will be doing a full review for them shortly. Absolutely outstanding. My advice, avoid MPC if you can. Their office staff will just raise your blood pressure and make you fill like garbage.

I went in with a physician's referral in June 2025. I was rudely handled and told I could not get an appointment until December 2025 or January 2026. I then asked if there were other physicians in this area with the same specialty. No was the answer and you can go to Birmingham if you want. The interaction was very off handed and uncaring. The office was cold and no patients were seen in the waiting area. I answered if I had to wait that long to see a doctor I would be dead. The receptionist was unmoved and uncaring. Wow our medical system is broken!