Atrium Health Floyd Sleep Medicine

Stood at the security desk in the ER to drop off belongings to a patient, security guard was not there, thought maybe he was on break - no big deal. Waited probably 5 minutes, security guard returns with chips, a cheese cup, and talking on his phone… never acknowledged me. I stood there for maybe 2 more minutes waiting on security guard to acknowledge me before taking patients belongings to the check in and leaving it with her. This just added to our already terrible experience. Hospital/Emergency room staff deals with people on some of their worst days. Your staff should really do better.

Floyd Hospital is an absolute disgrace for mental health care. Arrived with a family member on 12/17 - was escorted straight back to a closet sized room with a nurse & security guard. (I understand some metal health patients are a danger to others, this was not the case.) The nurse did her evaluation and then told me I could go & call back in 1-2 hours to see if the doctor decided to keep him or send him home on outpatient care. I explained that we lived an hour away so I would just wait in my car. Called back after 1 hour & was told to call back in 30 minutes. Waited 45 minutes, called back, I was told they were going to keep him and i could call that number anytime to check on him- that was all the information i was given. When he called me very upset (MUCH more upset than when i took him or left him) later that night, i was informed by my family member that he would not be staying at Floyd, he was only waiting to be transferred… Transferred where? No idea. Transferred when? No idea. Held in a chair (that folded out into a bed) in a room with 8+ strangers also having mental health issues, with lights that didn’t dim or turn off overnight. I called back to the nurses desk to ask them why he was being held this way and to asked about this transfer that nobody told me (or him) about until the wheels were already in motion. This hospital is not equipped to handle any type of mental health crisis and patients should be informed of this upon arrival. Not after they are being held in such uncomfortable environment. Being treated more like a prisoner than a patient. This encounter was absolutely unacceptable. Thankfully once he was transferred to the treatment center he was able to get some of the help that he needed, but we will not be returning to Floyd Rome for any reason.

For this hospital has been a blessing because my primary care pyhsician Dr.Nazione is taking care of my emotional disorder welling being, my physical well being, and psychiatric well being as well. I would like to say to the E R doctor Dr.Jackson for placing me here back in the hospital. Dr.Nazione and his medical team knows by now because i have been with them since around 2021/2022. They have all been great. As I am here in the hospital now, Dr.Nazione my primary care physician and his team are working with me to try to get me better. It is avery slow process and medications changes. Also to try to get me become less nervous and begin to cry less. What I love about Dr.Nazione, he does not well we have tried every thing, we have to send you home. He would never do that to any of patients that way. He talks to you to see how you are doing. He knows when you want to cry or have a good day. He sits with you to talk about why you are or are not getting better. I listen to lot of Christian Music. There is this one song I love so much called In The Name Of Lord, written by Sandi Patty and Gloria Gaither. In the second verse it says And When My Plans Have Fallen Through And My Strenght Is Nearly Gone. And When There Is Nothing Left To Just Depend On You And The Power Of Your Name. I thank my heavenly father for bringing Dr.Nazione and Dr.Grosse and my medical team into my life. Because I struggle every day here in the hospital and I know this is where I need to be now. I love you so much to my family doctor Dr.Nzaione and to my psychologist Dr.Grosse, and my Floyd Medical Center team and a big thank you for not giving up on me!

After writing my review, I looked at the public reviews for this hospital, and it was no surprise. Many people report the same problems we experienced — long waits, poor communication, and staff who do not respond to basic needs. Some areas may have awards on paper, but real patient reviews tell a very different story. Based on our experience, I cannot recommend taking a loved one to Floyd/Atrium Hospital. ~~~~~~~~~~~~~~~~~~ Our experience at Floyd/Atrium Hospital was extremely disappointing. The hospital ran many tests but never identified the reason for our visit. Instead, it felt like they wanted to keep the patient as long as possible without giving answers. The observation area nurse in charge, Amanda, ran the unit in a very harsh and controlling way. Patients were left uncomfortable, and requests for basic items like blankets or pillows were ignored. Staff often spoke to family members disrespectfully. At one point, we were even told that “difficult patients” get strapped down at night, which was alarming. The focus seemed to be on rules like keeping doors closed or window shades positioned a certain way instead of caring for the patient. When we decided the patient needed to go home, we were told, “No, you cannot leave without the doctor’s order,” even though the patient was already distressed. The doctor also tried to persuade the family to stay another night, despite having no answers. By the time we left, the patient was mentally overwhelmed and upset. As soon as he got home, he improved—his color returned, and he began eating again.

Yesterday, my elderly mother — who has advanced dementia — was admitted to Floyd after a fall that left her with a broken arm. She was confused, in pain, and understandably frightened. I live in Atlanta, near a renowned hospital and medical school, and I worried that my mom wouldn’t receive the same level of care in what I assumed would be a “small town” hospital. I could not have been more wrong. As a healthcare worker and a very protective daughter, I’m not easily impressed (and my husband would say I’m not easily impressed in general! 🤣), but I was truly blown away by the compassion, skill, and attentiveness we encountered at every step. Despite the hospital being extremely busy, the staff allowed us to remain in an ER room until a regular room became available. In the ER, nurses Sanah and Tania were exceptional — patient, hardworking, and incredibly competent. They handled my many questions, my tears, and my mom’s confusion with such grace. Because my mom can’t use one arm and is at high risk for falls, I was terrified to leave her side. At my request, Floyd arranged for a sitter to remain with her at all times, and I can’t express how much peace that gave me. Sitters (and CNAs) Jazmin and Mary (from Kenya) showed remarkable intuition and kindness in their care. Jazmin, who is in nursing school, is going to make an extraordinary nurse one day. Michelle made sure my mom’s legal paperwork was handled perfectly. OT and PT both clearly knew exactly what they were doing and gave me confidence that my mom will regain as much independence as possible. When we transferred to a regular room in 3NE Acute Care, I was pleasantly surprised by how clean, spacious, and modern it was. The charge nurse, Jennifer, radiated confidence and expertise — I instantly knew my mom was in excellent hands. Rhiannon treated my Mom like she was her own. Briana, another wonderful nurse, was thorough, attentive, and truly dedicated. And sweet Hannah, the sitter and CNA, took such attentive care of my mom that for the first time, I actually felt comfortable going home to rest — something I NEVER thought I’d be able to do during a crisis. My mom will be at Floyd for a few more days, and I know we’ll meet even more incredible professionals, but I couldn’t wait to share how grateful we are. I feel humbled — and honestly a little ashamed — for having questioned whether this hospital could provide what my mom needed. I would choose Floyd over a massive, rushed, city hospital any day. To all the amazing women who cared for my mother: thank you. You turned an overwhelming, stressful experience into something manageable, and your compassion made all the difference. Sincerely, The Family of Mary Taylor