Sleep Disorders Laboratory

Billing department is horrible. Never got a bill for a visit in May. Finally got a bill yesterday, December. Called to pay bill and has been sent to collections. I never received a bill. How can it be sent to collections? I asked if I can pay the bill now on the phone? It’s 16. I can pay the $16. I never received a bill. The person said no, it has been sent to collections. Call them. Here is the number to collections. I called the number to collections. They have no record of the account being or a bill under the name owed to Methodist. 🤦🏼‍♀️ Terrible customer service. No help online or on the phone.

My daughter is currently on Day 3 after a spinal fusion, and while many of the staff have been kind, I need to share a very concerning experience from last night. At 3:35 AM, a nurse knocked extremely hard on the door, came in abruptly, and immediately turned on the brightest overhead light. She drew blood from my daughter while she was asleep without explaining the reason until I asked. She briefly said it was for an H&H test. Every other lab draw has been around 5:30 AM, and the first two nights had no overnight blood draws at all, so this sudden disruption felt unnecessary, inconsistent, and completely uncommunicated. For a post-operative spinal fusion patient, rest is crucial. The approach felt rushed, inconsiderate, and lacked the compassion we expect during such a difficult recovery. I fully understand when labs are medically needed—but the way this was handled was not patient-centered. A simple explanation, a softer knock, and dim lighting would have made a huge difference. Families should not be startled awake at 3:35 AM without clear communication or regard for the patient’s comfort. I hope this encourages better overnight communication and more mindful bedside manner, especially for patients recovering from major surgery.

I started off with Dr. Fulton and now I’m with Dr. McGregor as my doctor. I’ve been coming since I was 10 and love LeBonheur for what I need to find out about my Epilepsy. I’m now 26 and personally I love it there. I easily got to know multiple people there. It’s not terribly far from home in Middle TN. I’ve had multiple surgeries and studies there and love a lot of the nurses I’ve gotten to know well.

I been to this hospital 3 times this year for different children. I am giving 5 stars because the staff been so amazing. I wanna make a bad review on one nurse to beware. I will not let her affect this review due to my over all experience. This nurse name is LaRissa she is from Canada. She gives off a certain energy that shouldn’t be around kids. All the nurses that saw my son that day was kind, friendly and patient. They even gave him his medication by holding the syringe. Y’all!!This lady shoved the syringe in his mouth and told a 5 year old to do it himself. At the moment I didn’t think nothing of but some would say I’m over reacting! Man I should’ve said something and my kid’s father stated while he assisted our son she was very ruff with the needle in his hand! He almost let her have it, but our son needed the care. Overall i really like it here and i want let a rotten egg spoil the whole experience.

I had to come in to this hospital by ambulance because my baby was suffering from a sepsis. It was the most scary day for me and I have to say.... As a stranger coming from Europe,this has been the best attention I have ever got in a hospital. Such friendly nurses and doctors. Kindness everywhere. The nurses and doctor explained to me everything 2 to 3 times so I can understand all well. They cared so lovingly for my little treasure and even for me. I felt save.