Sutter Bay Medical Foundation Sleep Disorders CenterSleep Clinic in Fremont, CA

My experience with this institute is really bad. My family doctor refer me to here one year ago, and firstly it took me several month to get it scheduled. Then the day I was there, the receptionist was rude and laughing about my language. Later the sleeping study was scheduled and they said they'll figure out the insurance. And after 4 month waiting, just before the scheduled date, they told me the insurance can't do it and change it to taking home sleeping study which took another 3 months. Now I got a CPAP and the insurance asked me to do the follow up within 90 days. So I tried to get another schedule. They told me the doctor was off until next year, offering me no other options. The receptionist was very rude and just hang off the phone without helping me figuring out any solution. I don't know why I need to work with such bad institute and taking all this bad experience. All these makes my sleep worse. So if you don't care that it'll take more than a quarter to get scheduled for a follow up appointment, you can choose this. If you don't care that it'll take a year before you can finish the sleeping study, you can choose this. If you don't minding the receptionist there launching about your accent or language, go there. Others, please avoid it.

They have a 6 min late policy which was not mentioned earlier to me. I was late by 2 minutes due to a meeting and they didn’t take me. Zero empathy. The next appointment is 3 months out and this appointment was taken 3 months ago. They should have atleast as a courtesy called me before cancelling my appointment. Overall a very bad experience. Iam sure they understand that the appointments are hard to get. Didn’t expect such a customer service from PAMF.

I called two days, and no one is answering the phone.